Eric Pleasant
Fort Walton Beach ,FL
Overview
6
6
years of professional experience
Work History
Avionics Technician
Air Force Special Operations Command
Hurlburt Field, FL
04.2024 - Current
- Documented findings from field operations to improve future mission planning efforts.
- Collaborated with intelligence teams to analyze enemy communication patterns, resulting in valuable strategic insights.
- Maintained up-to-date knowledge of adversary capabilities through constant research and threat assessment initiatives.
- Streamlined data analysis processes, enabling faster response times during critical missions.
- Conducted diagnostics on avionics systems to ensure operational readiness and compliance with military standards.
- Performed routine maintenance and troubleshooting on navigation, communication, and flight control systems.
- Utilized advanced testing equipment to assess performance of avionics components, ensuring accuracy of results.
- Implemented safety protocols during maintenance procedures, reducing risk of accidents in high-stakes environments.
- Trained junior technicians in avionics systems operation and repair techniques to foster knowledge transfer and skill development.
- Developed documentation for maintenance procedures, improving clarity and consistency across technical operations.
- Expedited fault identification processes using detailed schematics and wiring diagrams for effective troubleshooting methods.
- Reduced downtime for aircraft by completing avionics repairs in a timely manner without compromising quality or safety standards.
- Tested electrical aircraft systems, components, and equipment for compliance with standards and to uncover malfunctions.
- Optimized communication capabilities on aircraft by installing and maintaining various radio systems.
- Maintained accurate records of work performed, ensuring traceability in accordance with industry standards.
- Upheld strict quality assurance protocols to ensure all completed work met or exceeded established benchmarks before returning an aircraft to service.
Debrief Technician
Air Force Special Operations Command
Hurlburt Field, FL
04.2023 - 04.2025
- Conducted detailed debriefing sessions to analyze operational performance and identify improvement areas.
- Coordinated equipment inspections and maintenance schedules to ensure operational readiness and compliance.
- Developed and implemented debriefing protocols, enhancing data accuracy and consistency across reports.
- Facilitated cross-functional communication between teams, streamlining workflow and information sharing.
- Analyzed debrief data to identify trends and enhance operational effectiveness.
- Coordinated post-mission debriefings, ensuring comprehensive documentation and feedback collection.
- Trained personnel on advanced debriefing techniques, enhancing team competency and performance.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Utilized Microsoft Word, Excel, PowerPoint and Outlook.
- Presented findings to management through clear visualizations and concise reports, facilitating data-driven decisions.
- Evaluated the effectiveness of various data sources, enhancing the quality of information used in analyses.
- Analyzed data to identify trends and improve process accuracy in mission execution.
- Served as liaison between command center staff and field personnel, ensuring clear communication and timely updates throughout each mission phase.
- Developed and implemented operational protocols to enhance mission effectiveness.
- Supervised crew in daily inspections, troubleshooting, and preventive maintenance on Type aircraft.
Electronic Warfare Specialist
Air Force Special Operations Command
Hurlburt Field, FL
02.2021 - 04.2024
- Operates and maintains electronic warfare systems on SOF/PR C-130 variants, HH-60s, EC-130 CommandoSolo, and CV-22s.
- Analyzes equipment operating characteristics to isolate malfunctions in avionics systems integrated test systems built-in-test (BIT), multiplexed data bus systems, recording systems, video display systems mission computer systems, electronic warfare (EW) systems, sensors, meteorological systems, situational awareness systems and interrogator systems.
- Removes, installs, checks, and repairs avionics systems and line replaceable units. Diagnoses malfunctions using technical orders, schematics, wiring diagrams, integrated test systems and other test equipment.
- Removes, replaces, and repairs faulty system wiring, electrical connectors, antennas transmission lines, and multi conductor cables. Modifies avionics systems according to technical publications.
- Updates operational logs, inspection records, aircraft forms, and automated maintenance systems.
- Performs and supervises alignment, calibration, and boresight of avionics systems. Uploads ground maintenance and operational software.
- Performs off-equipment maintenance on selected avionics LRUs and maintains peculiar support equipment
- Inspects and evaluates aircraft maintenance activities. Inspects and verifies operational status and configuration of avionics systems and software.
- Records and ensures validity of entries into maintenance data collection and inspection systems.
- Resolves and assists units in solving maintenance and supply problems. Interprets and recommends corrective action to inspection findings.
- Prepares aircraft for low altitude attack profiles, precision bombing, covert operations, and reconnaissance.
- Plans, organizes and directs aircraft maintenance activities.
- Establishes methods and performance standards.
- Analyzes reports and maintenance plans. Directs operation and modification of standard operating procedures.
- Evaluates activities for compliance with directives. Supervises and assists in aircraft ground servicing, and launch/recovery operations.
- Reviews maintenance data collection summaries to determine trends and production effectiveness.
- Assisted in analyzing electronic warfare systems and their effectiveness against threats.
- Supported team in maintaining operational readiness of electronic warfare equipment.
- Learned protocols for identifying and countering adversarial electronic attacks.
- Collaborated with senior specialists to refine tactical communication procedures.
- Gained proficiency in utilizing software tools for signal analysis and threat detection.
- Participated in training exercises to enhance response strategies to electronic threats.
- Improved system performance by troubleshooting and resolving software and hardware issues for electronic warfare equipment.
- Engaged in continuous learning to adapt to evolving electronic warfare technologies and tactics.
- Enhanced electronic warfare capabilities by designing and implementing advanced countermeasure techniques.
- Conducted thorough post-mission analyses to identify areas for improvement in future operations.
Warehouse Worker
Turners Furniture
Warner Robins, GA
10.2020 - 02.2021
- Managed inventory of furniture items, maintaining organization and accuracy.
- Trained new employees on safety protocols and proper lifting techniques.
- Navigated challenging spaces safely during moves, expertly maneuvering heavy furniture items up staircases or through tight hallways without causing damage.
- Developed strong working relationships with colleagues, fostering a positive work environment that promoted teamwork and productivity.
- Assembled furniture components according to detailed specifications and blueprints.
- Collaborated with team members to streamline assembly processes, enhancing workflow efficiency.
- Utilized various hand and power tools safely to complete assembly tasks accurately.
- Inspected finished products for quality assurance, ensuring adherence to standards.
- Trained new employees on assembly techniques and safety protocols, fostering a collaborative environment.
- Reduced assembly time for complex furniture pieces by implementing effective time management strategies.
- Implemented improvements in unloading procedures, enhancing workflow efficiency.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Maximized space utilization in warehouse storage areas by organizing unloaded materials according to dimensions and weight constraints.
Seller Fulfillment Services (SFS)
Walmart
Warner Robins, GA
05.2020 - 10.2020
- Oversaw daily shipping operations, ensuring timely dispatch of goods.
- Managed inventory control processes, maintaining accurate stock levels.
- Trained new staff on safety protocols and operational procedures.
- Implemented process improvements to enhance shipping efficiency and accuracy.
- Ensured timely deliveries for customer satisfaction by closely monitoring shipments and proactively addressing potential issues.
- Improved accuracy in order fulfillment through meticulous attention to detail when picking, packing, and labeling orders.
- Conducted quality checks on outgoing shipments to ensure compliance with standards.
- Collaborated effectively with team members to expedite order fulfillment and maintain smooth operations.
- Expedited order fulfillment by efficiently assembling products according to customer specifications and requirements.
- Facilitated smoother workflow in warehouse by organizing and prioritizing order fulfillment tasks.
- Optimized warehouse organization for improved accessibility and faster order fulfillment times.
- Operated palletizing equipment to ensure efficient product handling and packaging.
Front End Courtesy Clerk
Kroger
Warner Robins, GA
09.2019 - 05.2020
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted with stocking shelves, ensuring product availability and organization.
- Maintained cleanliness and order in front-end areas, enhancing shopping experience.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Implemented best practices for checkout processes, reducing wait times for customers.
- Trained new staff on front-end procedures, promoting adherence to company policies.
- Monitored inventory levels and reported discrepancies to management for prompt action.
- Fostered positive relationships with customers, encouraging repeat business through outstanding service.
- Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
- Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently bagging groceries and offering assistance with loading items into vehicles.
- Contributed to positive customer interactions by remaining professional and patient while handling inquiries or complaints.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Assisted in maintaining store safety by promptly addressing spills or other hazards, keeping aisles clear for customer traffic.
- Complied with all company policies and procedures related to health regulations, ensuring a safe shopping environment for customers at all times.
- Participated in ongoing training opportunities to further develop skills and knowledge related to front end operations, staying informed of industry trends and best practices.
- Increased productivity within the front end team through effective communication regarding task assignments and priorities during shifts.
- Handled challenging situations professionally, resolving customer concerns with a calm and empathetic approach.
- Assisted colleagues in completing various tasks as needed, contributing to a positive and collaborative team environment.
Education
Cyber Security
Southern New Hampshire University
Hooksett, NHAssociate of Applied Science - Avionics Technology
Community College of The Air Force
Montgomery, ALHigh School Diploma -
Warner Robins High School
Warner Robins, GA06.2020
Skills
Maintenance documentation
Safety procedures
Preventive Maintenance
Hardware installation
Training and mentoring
System troubleshooting
Component replacement
Flight control systems
New system installations
Wiring diagrams
Navigation systems expertise
Communication systems maintenance
Software program proficiency
Testing equipment use
Software programming
Avionics troubleshooting
Problem-solving
Effective communication
Decision-making
Software diagnostics
Data analysis
Technical documentation
Computer skills
Calm under pressure
Loading and unloading
Warehouse operations
Shipping and receiving
Microsoft Excel
Delivery scheduling
Customer service and communication skills
IT customer service
Problem resolution
Calm and professional under pressure
Data entry
Microsoft office
Order fulfillment
Network security monitoring
US security clearance
Cybersecurity risk
Electronic security systems
Cybercrime prevention
Timeline
Avionics Technician
Air Force Special Operations Command
04.2024 - Current
Debrief Technician
Air Force Special Operations Command
04.2023 - 04.2025
Electronic Warfare Specialist
Air Force Special Operations Command
02.2021 - 04.2024
Warehouse Worker
Turners Furniture
10.2020 - 02.2021
Seller Fulfillment Services (SFS)
Walmart
05.2020 - 10.2020
Front End Courtesy Clerk
Kroger
09.2019 - 05.2020
Cyber Security
Southern New Hampshire University
Associate of Applied Science - Avionics Technology
Community College of The Air Force
High School Diploma -
Warner Robins High School