Eric Plenger
Denton,TX
Summary
A sports and gaming enthusiast with a passion for utilizing sales expertise and leadership experience to transform data into actionable insights that drive success and innovation. Extensive experience in customer-focused environments has sharpened analytical and problem-solving skills, enabling a seamless transition into a new field. Proven ability in data analysis and process optimization, consistently delivering efficient and effective solutions. Committed to applying transferable skills to tackle new challenges and contribute to success in diverse sectors.
Overview
11
11
years of professional experience
Work History
Financial Service Analyst – Team Sales Lead
State Farm Insurance
07.2023 - Current
- Thorough analyzation of client accounts to ensure adequate financial security, including future income protection
- Provide client education through data driven trends to ensure proper coverage and policy options
- Communicate with clients regarding financial risk tolerance and long-term goals
- Specialized in customer retention through effective communication and market data to justify rates
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 20%.
Risk Analyst – Team Sales Lead
State Farm Insurance
07.2021 - 07.2023
- Managed client accounts to optimize home, auto and personal property coverage and finances
- Supported business operations by providing staff accountability, oversight of daily operations, and ensuring exceptional customer service
- In charge of creating a positive and productive work environment with duties entailing effective communication, setting clear goals, and monitoring performance
- Implementing new procedures to improve sales efficiency and customer satisfaction
- Led sales team that grew the book of business by 20%, 2021-2022,2022-2023 and2023-2024
- Exceeded sales goals of 150% monthly quota through effective negotiation of product
- Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before they materialized into significant issues.
- Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.
- Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
- Streamlined risk reporting procedures for improved communication with stakeholders and senior management.
Part-time Personal Caregiver
Pate Rehabilitation
05.2015 - 07.2018
- Provided in-home care to ailing parent with ALS diagnosis.
- Improved patients' quality of life by 100%. (according to patient)
Customer Support
SAFEWAY, Inc.
01.2015 - 05.2018
- Employed part-time working in customer service
Physical Therapy Technician
PATE Rehabilitation
07.2013 - 08.2015
- Employed as a physical therapy rehab assistant, occupational, and speech therapist with patient care, transport, and tasks of daily living
- Assisted treating therapists in meeting therapy objectives, including maximizing independence and safety with patients with various neurological conditions
Education
Bachelor of Science - Kinesiology
University of North Texas
North Texas05.2020
Skills
- Communication
- Data-driven
- Data storytelling and presentation
- Data Oriented
- Excel
- Leadership
- Project Management
- Problem-solving
- Sports Enthusiast
- Stakeholder-Communication
- Trend Analysis
Other Experience
- JULY2015 - PRESENT
- DFS Sports betting
- Utilize simulations and projections to maximize returns
- Data manipulation through boosting player ROI to gain an edge of the field.
- Used data storytelling to create contrarian lineups with a positive ROI.
- Overseeing daily operations, managing staff, managing client accounts to optimize coverage and finances, and providing exceptional customer service. Also, responsible for analyzing clients’ accounts to ensure adequate financial, physical and future income protection.
Communication
Implementing new procedures to improve sales efficiency and customer satisfaction.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Timeline
Financial Service Analyst – Team Sales Lead
State Farm Insurance
07.2023 - Current
Risk Analyst – Team Sales Lead
State Farm Insurance
07.2021 - 07.2023
Part-time Personal Caregiver
Pate Rehabilitation
05.2015 - 07.2018
Customer Support
SAFEWAY, Inc.
01.2015 - 05.2018
Physical Therapy Technician
PATE Rehabilitation
07.2013 - 08.2015
Bachelor of Science - Kinesiology
University of North Texas
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