Job Search Status
Open to workDesired start date: Immediately
Work Type
Part TimeVolunteerLocation Preference
On-SiteLocation: Meridian, ID, USBoise, IDNampa, IDKuna, ID
Open to relocation: No
Open To Work
Eric Pline
Correctional Officer
Meridian,ID
Work Preference
Summary
Dynamic professional with extensive experience in customer service and corrections with a strong focus on operational management, effective communication, and leadership. Over five years as a Correctional Officer at Idaho Department of Corrections, ensuring facility security and safety for staff and inmates. Proven skills in conflict resolution, managing operations, and task prioritization. Recognized for adaptability and leadership in high-pressure environments.
Overview
11
11
years of professional experience
Work History
DoorDash Delivery Driver
DoorDash
Boise
01.2025 - Current
- Achieved overall customer satisfaction rating of 98/100 through professional vendor and customer interactions.
- Communicated effectively with customers to clarify delivery instructions and address issues.
- Handled customer complaints with professionalism, ensuring positive experiences.
- Utilized GPS navigation and route optimization for timely, efficient deliveries.
- Maintained high on-time delivery rate by managing routes and prioritizing tasks.
- Consistently met or exceeded delivery time expectations through strong time management.
- Ensured safe handling and delivery of all items without incident.
- Demonstrated flexibility by managing multiple deliveries independently.
Correctional Officer
Idaho Department of Corrections
Kuna
08.2020 - Current
- Ensured security at Idaho State Correctional Institution and Treasure Valley Community Re-entry Center.
- Directly managed adults in custody across work, living, and recreational settings.
- Conducted daily unit operations, including tool inventories, safety inspections, MSDS logs and compliance, fire extinguisher safety checks and documentation.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Facilitated communication between inmates and staff to foster understanding and cooperation.
- Assisted in the rehabilitation programs by facilitating inmate participation.
- Trained new officers on protocols, procedures, and safety practices in corrections.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.
- Served as a role model for inmates by demonstrating positive behavior and promoting educational and vocational training programs.
- Performed routine searches for unauthorized property and contraband in various areas.
- Administered random and targeted Urine Analysis and Breathalyzer Tests on resident offenders.
- Applied knowledge of the use of force continuum and tactical protocols, including the use of restraints.
- Safely and securely transported prisoners between facilities
- Executed institutional counts across multiple housing units to maintain compliance.
- Managed operations for offenders in restrictive housing effectively.
Delivery Driver
Tree City Transport LLC
Meridian
09.2025 - 01.2026
- Successfully delivered packages efficiently, ensuring timely and safe handling of all items.
- Optimized delivery routes to minimize fuel consumption while adhering to traffic laws.
- Addressed customer inquiries promptly, resolving any service-related issues effectively.
- Conducted routine vehicle inspections, reporting maintenance needs immediately.
- Followed safety protocols during loading and unloading procedures to protect goods.
- Utilized GPS and maps for efficient route planning and navigation.
- Received commendations for outstanding customer service from satisfied clients.
- Maintained a spotless driving record throughout employment tenure.
Utility Inspection Foreman
Osmose Utilities Services, Inc.
Peachtree City
08.2019 - 05.2020
- Supervised and managed daily operations of a crew of 2-4 workers, delegating tasks and setting daily production quotas.
- Coordinated workflow among team members to meet project deadlines effectively.
- Ensured high customer satisfaction through quality workmanship and excellent service.
- Maintained company tools, vehicles, records, inventories, and submitted daily supervisory reports.
- Implemented quality control measures to maintain high standards of work.
- Trained new team members to enhance operational efficiency.
- Coordinated recruitment, hiring, and termination of crew members as needed.
- Monitored crew morale and enforced disciplinary actions when necessary.
- Managed vehicle tool inventory, maintenance logs, MSDS sheets, travel logs, and crewmember payroll
- Safely operated company vehicle nationwide without accidents or traffic violations.
Contracted Broadband Technician/Installer
ACT (American Cable and Telephone)
Boise
12.2016 - 02.2019
- Installed and repaired phone and internet services for residential and commercial subscribers.
- Delivered exceptional customer service to ensure high levels of satisfaction.
- Collaborated with dispatchers and departments to complete time-sensitive assignments.
- Followed detailed instructions to meet or exceed expectations from supervisors and customers.
- Utilized troubleshooting skills to diagnose issues and finalize service orders.
- Managed vehicle tool inventory and maintained equipment logs efficiently.
- Trained new technicians, enhancing team capabilities and performance.
Delivery Driver
Westside Pizza Company
Star, ID
03.2016 - 07.2016
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Operated cash register and point-of-sale system for cash, checks, and credit card transactions with excellent accuracy levels.
Field Service Technician
Fiberon Technologies
Meridian, ID
07.2015 - 02.2016
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Operated hand tools and power equipment according to company safety procedures.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Developed and implemented customized service plans to meet customer needs.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Worked with diverse types of weather and ground conditions.
Education
Some College (No Degree) -
University of Idaho
Moscow, Idaho, ID 08.2008 - 05.2015
High School Diploma -
Capital High School
Boise, ID 08.2005 - 05.2008
Skills
- First aid and CPR certification
- Detail orientation
- Critical thinking
- Data entry and reporting
- Time management
- Multitasking skills
- Decision making
- Problem solving
- Effective communication
- Suicide risk management
- Restraint techniques
- Safety enforcement
- CCTV monitoring
- Interpersonal skills
- Team collaboration
- Customer service excellence
- Quality assurance practices
- Conflict resolution strategies
- Staff training and development
- Goal setting techniques
- Commitment to improvement
- Leadership capabilities
Professional Development Courses
- HeadStart Parent & Family Engagement National Conference 2025 (12 hours) - Professional Development
- R.I.S.E. Graduate 2025 (66 hours) - Personal and Professional Development
- Train-the-Trainer Workshop 2025 (55 hours) - Class Facilitator Training
- PURPOSE Training 2024 (4 hours) - Putting People First focused Leadership
- Emerging Leaders Training 2024 (20 hours) - Pre-Leadership Professional Development
- FTO Training 2024 (16 hours) - Field Training Officer Training (Staff trainer/development)
Languages
English
Full Professional
Spanish
Limited
Quote
"As iron sharpens iron, so one person sharpens another."
- Prov. 27:17
Affiliations
- HeadStart - Parent Policy Council Member - Officer Role, Parliamentarian (Volunteer Role)
- P&P R.I.S.E. Council Member - IDOC P&P Division
References
References available upon request.
Timeline
Delivery Driver
Tree City Transport LLC
09.2025 - 01.2026
DoorDash Delivery Driver
DoorDash
01.2025 - Current
Correctional Officer
Idaho Department of Corrections
08.2020 - Current
Utility Inspection Foreman
Osmose Utilities Services, Inc.
08.2019 - 05.2020
Contracted Broadband Technician/Installer
ACT (American Cable and Telephone)
12.2016 - 02.2019
Delivery Driver
Westside Pizza Company
03.2016 - 07.2016
Field Service Technician
Fiberon Technologies
07.2015 - 02.2016
Some College (No Degree) -
University of Idaho
08.2008 - 05.2015
High School Diploma -
Capital High School
08.2005 - 05.2008