Hi, I’m
Eric Ponce
Visalia,CA
Summary
Motivated and personable professional with a strong background in customer service and team leadership, seeking to bring my work ethic, communication skills, and eagerness to join a sales team. Excited to grow in a performance-based environment.
Overview
4
years of professional experience
Work History
Las Espuelas
Assistant General Manager
06.2023 - Current
Job overview
- Handled customer concerns with professionalism and calm under pressure, maintaining high satisfaction and trust.
- Coordinated with multiple departments to ensure seamless operations, leading to enhanced customer experience.
- Delivered exceptional customer service to a diverse clientele—building strong rapport and encouraging repeat business.
- Trained staff on upselling techniques and customer interaction, improving weekly sales metrics.
- Coordinated daily operations to enhance service quality and customer satisfaction.
Las Espuelas
Sales Associate
07.2021 - 06.2023
Job overview
- Provided fast, friendly, and efficient service during high-volume hours
- Assisted customers with product selection, enhancing overall shopping experience.
- Resolved customer inquiries, fostering positive relationships and repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
California State University, FresnoFresno, California
Bachelor of Arts from Psychology
12-2025
University Overview
- Relevant Course Work: Social Psychology, Personality Psychology, Personal Adjustment, Argumentation
- GPA: 3.38
Skills
- Strong Communication
- Relationship building
- Staff management
- Customer service
- Teamwork and collaboration
- Bilingual (Spanish speaker and writer)
Timeline
Assistant General Manager
Las Espuelas
06.2023 - Current
Sales Associate
Las Espuelas
07.2021 - 06.2023
California State University, Fresno
Bachelor of Arts from Psychology
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