Eric Porter
Rochester ,NY
Summary
Dynamic professional with proven expertise in hospitality and guest services, as well as exceptional multitasking and prioritization abilities. At Holiday Inn, excelled in enhancing guest satisfaction and streamlining the check-in process. Skilled in communication and bookkeeping, significantly contributing to seamless operations and positive guest experiences across various roles. Proficient in customer service, event coordination, and food service commitment to maintaining high standards of efficiency and professionalism. Seeking an opportunity to leverage my skills and experience in a fast-paced environment, where I can contribute to creating a vibrant and welcoming atmosphere while delivering top-notch service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Holiday Inn
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Suite Attendant
Rochester Red Wings
07.2023 - Current
- Promoted available hotel facilities and services to guests, driving awareness and revenue generation opportunities across various departments.
- Collaborated effectively with other hotel departments to ensure seamless guest experiences during their stay.
- Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
- Provided exceptional turndown service for guests, ensuring a comfortable atmosphere upon their return from daily activities.
Server
Rochester Riverside Convention Center
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma - Core
Vertus Charter School
Rochester, NY05.2018
Skills
Communication collaboration
Bookkeeping
Food and safety
Hospitality and guest services
Multitasking an priorization
Certification
Servsafe alcohol
Timeline
Front Desk Receptionist
Holiday Inn
03.2024 - Current
Suite Attendant
Rochester Red Wings
07.2023 - Current
Server
Rochester Riverside Convention Center
02.2022 - Current
High School Diploma - Core
Vertus Charter School
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