Eric Portillo
Fort Worth
Summary
Experienced security and operations leader with 10+ years of experience managing multi-site programs for major global enterprises including Amazon, Meta, Boeing, Samsung, Securitas, and Allied Universal. Proven track record in P&L optimization, SLA compliance, SOP development, training delivery, and client relationship management. Skilled in maintaining composure under pressure, advanced incident response, KPI reporting, and access control management expertise.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Founder & Strategic Consultant
Portillo Advisory – Integrated Consulting Solutions LLC
04.2025 - Current
Business Development & Operations Manager
Concord Supply, Inc.
11.2024 - 04.2025
- Supported business development efforts by fostering strategic partnerships within the community promoting brand recognition.
- Conducted regular reviews of client accounts, proactively identifying opportunities for further business development.
- Contributed significantly to business development efforts through exceptional portfolio presentations at industry conferences and networking events.
District Manager
Securitas Security Services USA, Inc.
11.2022 - 08.2023
- Oversaw 2,000 HPW across five client sites, eliminating all “dark posts” by optimizing staffing and contingency planning.
- Supervised 3 Site Supervisors; conducted weekly KPI reviews (incident response, breach rates, customer satisfaction).
- Developed client-specific training (access control, loss prevention), achieving 100% completion within 30 days.
- Presented monthly Business Reviews, driving cost-efficiency initiatives that improved P&L by 12%.
- Maintained client relationships through weekly site visits, resolving escalations within 24 hours (4.8/5 average rating).
- Collaborated with SOC to manage elevated risks and implement corrective measures in real time.
Training & Compliance Security Manager (The Boeing Company)
Allied Universal
04.2022 - 10.2022
- Managed 1,800 HPW of armed/unarmed security across Boeing facilities; led 4 Security Supervisors/Trainers.
- Ensured 100% SLA compliance via daily post audits, quarterly compliance reviews, and updated post orders/SOPs.
- Created and delivered annual and refresher training for 180+ personnel (use of force, access-control protocols), achieving zero deficiencies.
- Coordinated talent acquisition for TS/SCI candidates—screened resumes, scheduled background checks, completed onboarding within 30 days.
- Conducted weekly scheduling to prevent dark posts; used Excel and scheduling software to manage multi-site rosters.
- Reviewed monthly P&L, identifying cost-savings and reducing OPEX by 7%; led weekly KPI reviews (response time < 8 min, exception rate < 0.5%).
Security SOC Manager (Watch Commander)
Meta (formerly Facebook)
07.2021 - 05.2022
- Managed 700 HPW across North American sites; supervised 1 Trainer and 4 Security Supervisors.
- Served as Watch Commander in Meta’s SOC—ensured 24×7 incident monitoring, threat assessment, and escalation.
- Coordinated with cross-functional partners (Facilities, IT, Legal) to enforce Global Security Standards across time zones.
- Conducted monthly site-leadership business reviews, presenting KPI dashboards (incident volume, access anomalies, guard utilization).
- Produced SOC reports (daily logs, incident briefs, quarterly trend analyses) for senior Security Directors and C-Suite.
- Implemented changes that reduced incident closure time by 22% (revised escalation paths, refresher training).
Security Program Manager
Samsung Semiconductor
12.2020 - 07.2021
- Managed 3,000 HPW security portfolio at multiple fab sites; supervised 5 Security Supervisors with 100% SLA compliance.
- Developed standardized post orders, access-control protocols, and emergency response guidelines with Corporate Security and EHS teams.
- Led bi-weekly risk workshops—identified emerging threats (IP theft, espionage) and updated preventive measures.
- Oversaw quarterly budget forecasting and resource allocation, reducing overtime costs by 12%.
- Liaised with local law enforcement/EHS to coordinate joint exercises, validate perimeter security, and expedite incident investigations.
Security Enterprise Operations Manager
Confidential Enterprise Client
06.2020 - 12.2020
- Directed security operations across 12 sites (3,500 HPW); managed 12 Operations Leads.
- Created uniform SOP templates and facility-specific post orders, streamlining onboarding for new security staff.
- Partnered with IT to integrate access-control with HR provisioning—automated badge issuance/deactivation, reducing unauthorized entries by 30%.
- Implemented centralized scheduling (Google Sheets + cloud software) to eliminate dark posts and cut scheduling conflicts by 25%.
- Conducted monthly KPI reviews (guard punctuality, incident accuracy, training completion), sharing dashboards with senior leadership.
Human Resource Coordinator
Confidential Security Providers
11.2019 - 06.2020
- Managed full recruitment cycle for entry-level and supervisory security roles: screened 500+ resumes, coordinated interviews, facilitated background checks/porting for cleared personnel.
- Collaborated with Operations Managers to build weekly schedules, ensuring all posts were staffed and training was up to date.
- Processed onboarding documentation, maintained I-9/E-Verify compliance, and organized mandatory trainings (Sexual Harassment, HIPAA, Use-of-Force).
Staff Sergeant (Security & Operations Lead)
United States Marine Corps
09.2004 - 02.2012
- Led 30-member security detail for force protection and access control at high-risk installations (forward operating bases, data/communication centers).
- Supervised and mentored junior Marines: conducted daily briefings, bi-weekly drills, and performance reviews.
- Developed battalion-wide post orders and SOPs; managed $2M in security equipment, liaised with facility managers on safety protocols.
Education
M.B.A. -
Texas A&M University–San Antonio
San Antonio, TX01.2025
Skills
- Security Systems: Access-control software
- Wand & metal detectors
- CCTV monitoring
- Incident-management platforms
- Productivity & Reporting: MS Office (Excel, Word, PowerPoint)
- Google Workspace (Sheets, Docs)
- Scheduling & Staffing: Cloud-based scheduling tools
- Microsoft Teams
- Scheduling Systems
- Communication: Slack - Zoom
Certification
- OSHA 30-Hour General Industry Certification (exp.)
- Security Supervisor Training (Securitas
- Allied Universal
- U.S. Marine Corps)
- Trainer in First Aid, CPR & AED (exp.)
- Level 2 Unarmed Security License (exp.)
Core Competencies
- Multi-Site Security Operations (Data centers-Corporate campuses)
- Leadership & Training (Supervised 4–5 direct reports Armed/Unarmed SOPs)
- Client Relationship Management (Monthly business reviews service enhancements)
- P&L & KPI Oversight (Dark-post elimination - Cost-efficiency analyses)
- Incident Response & Reporting (SOC Watch Commander, After-action reports)
- SOP Development & Compliance (Post orders regulatory audit readiness)
- Technical Proficiency (MS Office - Google Workspace - Access-control software)
- Professional Demeanor (De-escalation, Executive briefings, Customer focus)
Timeline
Founder & Strategic Consultant
Portillo Advisory – Integrated Consulting Solutions LLC
04.2025 - Current
Business Development & Operations Manager
Concord Supply, Inc.
11.2024 - 04.2025
District Manager
Securitas Security Services USA, Inc.
11.2022 - 08.2023
Training & Compliance Security Manager (The Boeing Company)
Allied Universal
04.2022 - 10.2022
Security SOC Manager (Watch Commander)
Meta (formerly Facebook)
07.2021 - 05.2022
Security Program Manager
Samsung Semiconductor
12.2020 - 07.2021
Security Enterprise Operations Manager
Confidential Enterprise Client
06.2020 - 12.2020
Human Resource Coordinator
Confidential Security Providers
11.2019 - 06.2020
Staff Sergeant (Security & Operations Lead)
United States Marine Corps
09.2004 - 02.2012
M.B.A. -
Texas A&M University–San Antonio
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