Eric Post
Mendota,IL
Summary
Dynamic professional with a proven track record at McDonald's Restaurant, excelling in employee training and operational efficiency. Recognized for enhancing customer satisfaction through exceptional service and effective complaint handling. Skilled in food safety and maintaining health regulations, consistently fostering a productive and positive work environment.
Overview
7
7
years of professional experience
Work History
Packaging Handler
Starved Rock Wood Products
06.2021 - 12.2024
- Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
- Reduced material waste by refining packaging techniques and optimizing the use of resources.
- Consistently met or exceeded performance targets by diligently following established policies, procedures, and best practices in the packaging process.
- Contributed to cost reduction efforts through regular evaluation of materials usage, identifying opportunities for resource conservation.
Gas Station Clerk
Shell Gas Station
05.2020 - 06.2021
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
- Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
- Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.
- Replenished products on shelf, rotated products and confirmed adherence to code dating procedures.
- Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
- Rang up customers' orders by scanning products and keying prices into register.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Assisted in maintaining back room operations by unloading deliveries.
- Followed strict security protocols during shift changes and cash drops to prevent theft or loss incidents.
Line Cook
Uptown Lanes
02.2019 - 04.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked food temperature regularly to verify proper cooking and safety.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Certified Swing Manager
McDonald's Restaurant
08.2017 - 04.2019
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
- Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
- Enhanced customer satisfaction through consistently providing friendly and efficient service.
- Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
- Trained crew members on how to perform tasks correctly.
- Provided exceptional customer service while managing busy shifts, resulting in increased return visits from patrons.
- Oversaw cash handling procedures, reducing discrepancies and ensuring accurate financial reporting.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Rochelle Township High School
Rochelle, IL03-2010
Skills
- Order picking
- Shipping and receiving
- Warehouse operations
- Sorting and organizing
- Food safety
- Operational efficiency
- Health and safety regulations
- Employee training
- Customer service and assistance
- Operating cash register
- Complaint handling
- Stocking shelves
Timeline
Packaging Handler
Starved Rock Wood Products
06.2021 - 12.2024
Gas Station Clerk
Shell Gas Station
05.2020 - 06.2021
Line Cook
Uptown Lanes
02.2019 - 04.2020
Certified Swing Manager
McDonald's Restaurant
08.2017 - 04.2019
High School Diploma -
Rochelle Township High School
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