Eric Pozo
Miami
Summary
Dynamic and results-driven professional with experience at Abercrombie & Fitch, excelling in customer service and communication. Proven ability to build strong relationships and enhance customer experiences. Skilled in carpentry and safety protocols, demonstrating leadership and problem-solving capabilities in diverse environments. Committed to delivering excellence in every task undertaken.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dual Enrollment Student
Sheridan Technical Building Trades and Construction
01.2023 - Current
- As a dual enrollment student, I attend both college and high school classes.
- Study construction at college while completing high school coursework.
- Acquired knowledge in manual labor and construction techniques.
- Explored various construction elements, including skyscraper girders and apartment complex ventilation.
Customer Service Representative
Abercrombie & Fitch
Aventura
11.2025 - 01.2026
- Resolved product inquiries and order issues, improving customer satisfaction.
- Built strong customer relationships, fostering loyalty and repeat business.
- Maintained knowledge of current promotions and product offerings.
- Teamed with colleagues to streamline processes and improve overall customer experience.
- Utilized point-of-sale systems for transaction processing.
Barista
Starbucks
Aventura
03.2025 - 06.2025
- Provided exceptional customer service by effectively managing various situations and addressing customer needs.
- Juggled multiple tasks, including serving and preparing food and drinks, to ensure timely service for customers.
- Performed cleaning tasks independently and collaboratively with team members.
Volunteer Soccer Coach
City of Hallandale Beach
Hallandale Beach
01.2023 - 01.2024
- For the past two summers, 2023-2024, I have volunteered as a soccer coach in the City of Hallandale Beach.
- Taught and assisted children ages 9 to 14 in soccer skills and teamwork.
- Scheduled parent meetings and coordinated exercises while providing individual and team support to parents and children.
- Engaged community members in activities to build relationships and support youth development.
Education
Highschool -
Sheridan Technical
FL05-2026
Building Trades and Construction - Construction
Sheridan Technical
FL05-2026
Skills
- Communication
- Customer service
- Project Management
- Construction Management
- Safety Protocols
- Hazard identification
- Construction safety
- Technical Knowledge
- Microsoft Word
- Microsoft PowerPoint
- Problem-solving
- Hand-Eye Coordination
- Leadership
- Proficiency
- Safety
Leadership Experience
Attention to detail
Activities
- Sheridan Technical Drama Superior
- PAL Volunteer
- Working Out
- Writing
- Musically Talented
Certification
- OSHA Cerification
Timeline
Customer Service Representative
Abercrombie & Fitch
11.2025 - 01.2026
Barista
Starbucks
03.2025 - 06.2025
Dual Enrollment Student
Sheridan Technical Building Trades and Construction
01.2023 - Current
Volunteer Soccer Coach
City of Hallandale Beach
01.2023 - 01.2024
Highschool -
Sheridan Technical
Building Trades and Construction - Construction
Sheridan Technical