Eric Propps
Dallas,TX
Summary
Dynamic and dedicated Lead Breakfast and Lunch Server with a proven track record at Joule Hotel, excelling in multitasking and teamwork. Recognized for enhancing customer satisfaction through proactive service and strong food safety practices. Skilled in managing dietary needs, fostering a welcoming atmosphere, and ensuring a clean dining environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Breakfeast and Lunch Server
Joule Hotel
04.2015 - 02.2025
- Utilized time management skills to effectively handle multiple tables simultaneously without compromising quality of service.
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
- Facilitated communication between servers and kitchen staff to minimize errors and streamline operations during busy periods.
- Assisted in maintaining restaurant cleanliness for an inviting dining environment.
- Established positive relationships with coworkers for better teamwork dynamics that resulted in smoother shifts.
- Anticipated guest needs by refilling beverages proactively or offering additional condiments before being asked.
- Developed rapport with regular patrons, fostering a friendly and welcoming atmosphere.
- Continuously updated knowledge on dietary restrictions and allergens, allowing for informed menu recommendations tailored to individual guest requirements.
- Enhanced customer satisfaction by promptly serving meals and addressing special requests.
- Demonstrated strong knowledge of menu items, enabling personalized recommendations based on guest preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Lead Breakfeast and Lunch Server
Fairmont Hotel
08.2022 - 08.2023
- Utilized time management skills to effectively handle multiple tables simultaneously without compromising quality of service.
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
- Facilitated communication between servers and kitchen staff to minimize errors and streamline operations during busy periods.
- Assisted in maintaining restaurant cleanliness for an inviting dining environment.
- Established positive relationships with coworkers for better teamwork dynamics that resulted in smoother shifts.
- Anticipated guest needs by refilling beverages proactively or offering additional condiments before being asked.
- Developed rapport with regular patrons, fostering a friendly and welcoming atmosphere.
- Continuously updated knowledge on dietary restrictions and allergens, allowing for informed menu recommendations tailored to individual guest requirements.
- Enhanced customer satisfaction by promptly serving meals and addressing special requests.
- Demonstrated strong knowledge of menu items, enabling personalized recommendations based on guest preferences.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor In Business Administrations - Business
Skills
- Strong multitasking
- Cleanliness
- Order taking
- Handling complaints
- Food safety practices
- Special dietary needs
- Restocking supplies
- Server station maintenance
- Clearing tables
- Food allergy awareness
- Polishing silverware
- Refilling beverages
- Cleaning and sanitizing
- Personal hygiene
- Food handling safety
- Teamwork and collaboration
- Reliable and responsible
- Time management
- Attention to detail
Certification
Food Handler Certified, TABC Certified, Forbes Certified, Excelerated Leader Certified
Timeline
Lead Breakfeast and Lunch Server - Fairmont Hotel
08.2022 - 08.2023
Lead Breakfeast and Lunch Server - Joule Hotel
04.2015 - 02.2025
The University of Texas At Dallas - Bachelor In Business Administrations , Business
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