ERIC PUNZONE

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Assisted clients in identifying their needs and preferences for a home purchase.
• Provided detailed information on the local real estate market conditions to buyers and sellers.
• Conducted open houses, home showings, and property inspections.
• Negotiated and drafted contracts between buyers and sellers of properties.
• Coordinated with lenders, appraisers, title companies, inspectors, surveyors and other professionals involved in the transaction process.
• Maintained an up-to-date knowledge of zoning regulations, deed restrictions, and other legal requirements related to real estate transactions.
• Evaluated potential risks associated with each property transaction.
• Established relationships with vendors such as contractors, landscapers, painters, to assist in preparing properties for sale or rental.
• Responded promptly to inquiries from prospective buyers and sellers regarding property availability or pricing.
• Updated client databases with new contacts obtained through networking activities.
• Researched current trends in the real estate industry to stay informed of changing regulations or practices.
• Attended continuing education classes to maintain professional certifications.
• Collaborated with other team members during multi-party negotiations involving multiple stakeholders.
• Kept sales moving forward by attending inspections, preparing contracts and mitigating issues.
• Obtained favorable terms by expertly negotiating sales prices between buyers and sellers.
• Maintained current and accurate CRM database of prospective customers.
• Showed residential properties and explained features, value and benefits of available homes.
• Presented properties to potential buyers to address questions or concerns.
• Managed real estate transactions from initiation to closing.
• Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
• Generated lists of properties compatible with buyers' needs and financial resources.
• Advised prospective clients on current market activities and optimal buying or selling choices.
• Called or emailed lapsed clients to inquire about continuing needs.
• Oversaw and negotiated offers for real estate purchases on clients' behalf.
• Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
• Verified accuracy of documentation and fund disbursements for sales.
• Coordinated appointments with prospective buyers to showcase houses and plots.
• Managed sales pipeline by actively following up with prospects and hot leads.
• Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.

• Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
• Completed routine store inventories.
• Implemented strategies to increase customer satisfaction levels and build brand loyalty.
• Coordinated stock replenishment processes as needed based on sales trends.
• Resolved customer complaints in a timely manner to maintain positive relationships with customers.
• Handled cash register transactions accurately while providing excellent customer service.
• Organized merchandise displays according to seasonal promotions or special events.
• Ensured all safety protocols were followed at all times by staff members.
• Conducted regular inventory counts throughout the year to maintain accurate records.
• Built and maintained strong working relationships with team members.
• Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
• Hired and trained positive, enthusiastic employees to boost talents of retail team.
• Supervised cash drawer balances and deposits of store receipts.
• Organized new stock for floor placement.
• Increased store sales by cross-selling complementary items.
• Prepared and submitted nightly bank deposits.

• Directed daily operations, managing inventory, staffing, and customer experience to drive profitability and brand consistency.

• Analyzed sales data and financial reports to identify purchasing trends and optimize product mix and pricing strategies.

• Created and maintained budgets for labor, inventory, and overhead, achieving cost control and margin improvement.

• Oversaw vendor relationships, negotiated bulk purchasing discounts, and ensured timely delivery and quality of merchandise.

• Implemented inventory tracking systems to reduce shrinkage and improve stock accuracy.

• Scheduled and trained staff to meet fluctuating demand, ensuring high productivity and customer satisfaction.

• Developed and executed visual merchandising strategies to enhance product appeal and increase sales.

• Maintained compliance with health and safety standards, ensuring a clean and organized retail environment.

Former Restaurant Owner/Operator

• Resolved customer issues with professionalism, reinforcing brand loyalty and service excellence.

• Conducted performance reviews and team meetings to align staff with business goals and operational standards.

Directed daily food and beverage operations, ensuring consistent delivery of high-quality service and culinary standards across upscale dining venues.

• Developed and executed strategic initiatives to enhance guest satisfaction, optimize labor costs, and improve overall profitability.

• Oversaw food preparation, presentation, and sanitation protocols, maintaining strict compliance with local health regulations through regular inspections.

• Managed inventory, procurement, and vendor relations to ensure timely supply of quality ingredients and equipment.

• Supervised payroll processing, budget tracking, and reconciliation of daily transactions, including cash handling and bank deposits.

• Led and motivated staff by setting clear goals, delegating tasks, and fostering a culture of hospitality and teamwork.

• Handled guest feedback and resolved complaints promptly to maintain high satisfaction levels.

• Collaborated with cross-functional teams to uphold cleanliness, organization, and safety standards in all dining and kitchen areas.

• Produced detailed reports on sales performance, labor metrics, and budget variances for senior leadership.

• Actively engaged with guests, monitored service delivery, and implemented corrective actions to uphold brand standards.

• Oversaw daily deli operations including staffing, scheduling, inventory management, and merchandising.

• Supervised and mentored team members to ensure exceptional customer service and adherence to food safety standards.

• Trained new hires in proper food handling, sanitation protocols, and regulatory compliance.

• Maintained cleanliness and sanitation of all deli equipment and workspaces in accordance with health codes.