Eric Punzone
Orlando,FL
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized, motivated, and eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
33
33
years of professional experience
Work History
Realtor Sales Associate
Market Connect Realty
Orlando, FL
06.2015 - Current
- Assisted clients in identifying their needs and preferences for a home purchase.
- Provided detailed information on the local real estate market conditions to buyers and sellers.
- Conducted open houses, home showings, and property inspections.
- Negotiated and drafted contracts between buyers and sellers of properties.
- Coordinated with lenders, appraisers, title companies, inspectors, surveyors and other professionals involved in the transaction process.
- Maintained an up-to-date knowledge of zoning regulations, deed restrictions, and other legal requirements related to real estate transactions.
- Evaluated potential risks associated with each property transaction.
- Established relationships with vendors such as contractors, landscapers, painters, to assist in preparing properties for sale or rental.
- Responded promptly to inquiries from prospective buyers and sellers regarding property availability or pricing.
- Updated client databases with new contacts obtained through networking activities.
- Researched current trends in the real estate industry to stay informed of changing regulations or practices.
- Attended continuing education classes to maintain professional certifications.
- Collaborated with other team members during multi-party negotiations involving multiple stakeholders.
- Kept sales moving forward by attending inspections, preparing contracts and mitigating issues.
- Obtained favorable terms by expertly negotiating sales prices between buyers and sellers.
- Maintained current and accurate CRM database of prospective customers.
- Showed residential properties and explained features, value and benefits of available homes.
- Presented properties to potential buyers to address questions or concerns.
- Managed real estate transactions from initiation to closing.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Advised prospective clients on current market activities and optimal buying or selling choices.
- Called or emailed lapsed clients to inquire about continuing needs.
- Oversaw and negotiated offers for real estate purchases on clients' behalf.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Verified accuracy of documentation and fund disbursements for sales.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Managed sales pipeline by actively following up with prospects and hot leads.
- Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
Retail Store Manager
A Comic Shop
Winter Park, FL
09.2009 - Current
- Developed and maintained store policies and procedures.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Coordinated stock replenishment processes as needed based on sales trends.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Ensured all safety protocols were followed at all times by staff members.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised cash drawer balances and deposits of store receipts.
- Organized new stock for floor placement.
- Increased store sales by cross-selling complementary items.
- Prepared and submitted nightly bank deposits.
Restaurant Owner/Operator
A Slice of NY
Dr. Phillips, FL
06.2006 - 07.2007
- Reviewed financial statements and analyzed sales data to identify trends and develop new business opportunities.
- Identified areas of improvement in restaurant operations, staff training, menu development, pricing, and inventory management.
- Created budgets for food costs, staffing needs, overhead expenses, and capital investments.
- Hired and trained new staff members to ensure compliance with safety regulations and operational standards.
- Organized monthly meetings with employees to discuss performance goals and objectives.
- Monitored daily operations including customer service delivery, kitchen production levels, cash handling procedures.
- Implemented cost-saving measures such as energy conservation initiatives and waste reduction programs.
- Conducted regular inspections of the premises to ensure cleanliness standards are met.
- Established quality assurance protocols for food preparation processes to ensure consistency in product quality.
- Ensured adherence to all local health department regulations regarding sanitation practices.
- Scheduled staff shifts on a weekly basis based on expected demand levels.
- Resolved customer complaints in a timely manner while maintaining high standards of hospitality.
- Maintained detailed records of stock inventory levels in order to minimize losses due to spoilage or theft.
- Developed relationships with suppliers in order to secure discounts on bulk orders of ingredients or supplies.
- Hired, trained and motivated staff to fill all restaurant openings.
- Managed food preparation, guest interaction, quality control and customer relations.
- Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
- Received and scheduled food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
- Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
- Optimized profits by controlling food, beverage and labor costs.
- Created unique recipes and applied various culinary techniques for authentic Italian cuisine.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Oversaw food preparation, production and presentation according to quality standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained new employees to perform duties.
- Assisted staff by serving food and beverages or bussing tables.
- Resolved problems or concerns to satisfaction of involved parties.
- Distributed food to service staff for prompt delivery to customers.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
F&B Manager
Disney Magic Kingdom
Orlando, FL
06.2004 - 06.2006
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Developed and implemented F&B strategies to maximize customer satisfaction.
- Monitored inventory levels and ordered supplies as needed.
- Managed food preparation, presentation, and service quality standards.
- Resolved customer complaints in a timely manner.
- Created detailed reports on daily sales activity, labor costs, budget variances.
- Maintained updated records of all transactions for accurate tracking purposes.
- Performed administrative tasks such as payroll processing, ordering supplies.
- Ensured compliance with all local health codes by conducting regular inspections of the premises.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delegated work to staff, setting priorities and goals.
- Resolved problems or concerns to satisfaction of involved parties.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Assisted staff by serving food and beverages or bussing tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
Deli Manager
Barefoot Contessa
East Hampton, NY
12.1990 - 06.2002
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Monitored daily sales reports to maximize profitability.
- Maintained accurate records of inventory and product ordering cycles.
- Resolved customer complaints in a professional manner.
- Created promotional displays to attract customers to the deli section.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Implemented cost-saving measures such as portion control, waste management.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
Education
Associate of Applied Science - Graphic Design
Briarcliffe College
Bethpage, NY05.2004
Skills
- New Home Salesmanship
- Negotiations Expert
- Contract Negotiation
- Buyers' Agent
- Client Needs Assessment
- Lender Relations
- Property Management
- Leasing and Sales
- Excellent Communicator
- Negotiation
- Highly Professional
- Client Management
- Lease Drafting
- Staff Management
- Cash Management
- Deposit Preparation
- Operations Management
- Quality Assurance
- Customer Service
- Customer Outreach
- Complaint Resolution
- Cost Control
- Operations Oversight
- Service Delivery Management
- Food and Beverage Operations
- Employee Supervision
- Expense Tracking
- Money Handling
- Staff Supervision
- Quality Control
- Relationship Building
- Inventory Management
- Managing Deliveries
- Problem-Solving
- Investigating Complaints
- Reliable and Responsible
- Calm and Pleasant Demeanor
- Menu Pricing and Writing
- Purchasing
- Customer Retention
- Supply Ordering and Management
- Profit and Loss
- Conflict Resolution
- POS Terminal Operation
- Health Code Compliance
- Safe Food Handling
- Delegating Assignments and Tasks
- Sanitation
Give Kids the World
- Volunteer where I am needed at least twice a month
Timeline
Realtor Sales Associate
Market Connect Realty
06.2015 - Current
Retail Store Manager
A Comic Shop
09.2009 - Current
Restaurant Owner/Operator
A Slice of NY
06.2006 - 07.2007
F&B Manager
Disney Magic Kingdom
06.2004 - 06.2006
Deli Manager
Barefoot Contessa
12.1990 - 06.2002
Associate of Applied Science - Graphic Design
Briarcliffe College
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