Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
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Eric Putnik

Boynton Beach,FL

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

1
1
Certification

Work History

Team Lead

Smoothie King
Boynton Beach, FL
2019 - 2020
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Stocked Product whens Low.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Identified opportunities for process improvements, implementing changes when required.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.

Sales Associate

Urban Outfitters, Inc.
Delray, FL
2020 - 2021
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Handled customer complaints in a professional manner.

Security Officer

Castle Group USA
West Palm Beach, FL
2021 - Current
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.

Education

EMT

HCI
West Palm Beach, FL
05-2023

Paramedic

MCA
Riviera Beach, FL

Skills

  • Documentation And Reporting
  • Product Knowledge
  • Scheduling
  • Appointment Scheduling
  • Complaint resolution
  • Menu Memorization
  • Beverage Preparation
  • Up-selling
  • Opening and closing duties
  • Cash Handling
  • Food Preparation
  • POS Systems
  • Ordering Procedures
  • Excellent math skills
  • Retail Management
  • Exceptional customer service
  • New Hire Training
  • Positive and professional

Certification

  • EMT
  • PALS
  • ACLS
  • Microsoft WORD

Affiliations

  • Currently manage a local band.
  • Photography
  • Produce music
  • Photoshop

Timeline

Team Lead

Smoothie King
2019 - 2020

Sales Associate

Urban Outfitters, Inc.
2020 - 2021

Security Officer

Castle Group USA
2021 - Current

EMT

HCI

Paramedic

MCA

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Eric Putnik