ERIC N. RAMIREZ
San Antonio,TX
Summary
Experienced Aviation Quality Manager and Military Veteran with a Secret Clearance. Over 16 years leading large teams in aviation maintenance and airworthiness, ensuring compliance and safety across domestic and global operations. Managed risk to safeguard assets while aligning with senior leadership goals. Skilled in training on hydraulic, avionics, and electrical systems, with a strong foundation in operational leadership and military training.
Overview
16
16
years of professional experience
Work History
Temp Quality Manager
The Boeing Company
03.2025 - Current
- Manages employees who evaluate and ensure that products, services and processes comply with customer contract requirements, engineering requirements, company procedures and government regulations.
- Determined airworthiness for the company and regulatory agencies.
- Managed the Electromagnetic Effects Statement of Work to ensure compliance with project requirements.
- Managed the Material Review Segregation Area to ensure proper handling of nonconforming materials.
- Managed the storage operations for Boeing 787 airplanes to ensure safety and accessibility.
- Executed the reactivation and release of assigned Boeing 787 airplanes.
- Developed and executed business plans, policies, and procedures; formulated organizational and technical strategies to enhance performance.
- Acquired and managed resources while leading process improvements.
- Provides education and coaching on the Quality System.
- Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners, suppliers and direct reports.
- Managed, developed, and motivated employees to foster a high-performance culture.
Quality Technician
The Boeing Company
06.2023 - Current
- Inspected and ensured quality of maintenance operations as a 787-quality inspector.
- Enforces strict adherence to Boeing maintenance procedures in associated BACs, BPIs, D6 docs, and all other associated policies.
- Implements quality control and safety plans to ensure compliance with contract specifications and applicable regulations.
- Performs verification and inspection of flight component installation and operational functional testing of aircraft systems.
- Maintained Quality Control files to ensure compliance and facilitate future reference.
- Educated and coached team members on Quality System protocols.
- Documents results of all inspections.
- Reviews and aids in approval of Quality planning changes or disposition of nonconformance hardware products/processes.
- Works under minimal direction and is responsible for training and mentoring lower level technicians.
- Guides or aids in the root cause analysis of nonconformance.
- Verifies the accuracy of analysis results by consulting with other authorities in the technical field.
- Utilizes programs such as Velocity, REDARS, and IVT to conduct operations buyoffs and write Nonconformances/ pickups for discrepancies found during inspections.
- Establishes process and product improvements by implementing technical initiatives directed by senior leadership.
- Builds rapport with operations managers, and maintenance managers to maintain a professional and productive workplace.
- Verifies the accuracy of work performed.
- Inspects and verifies troubleshooting of pneumatic, hydraulic, electrical and avionics systems to isolate mechanical and/or electrical/electronic faults and documents faulty components.
- 787 Dreamliner storage program San Antonio
Aviation Senior Maintenance Manager
U.S. Army
01.2021 - 12.2023
- Led maintenance operations at largest attack helicopter company in U.S. Army, ensuring optimal aircraft readiness.
- Managed the readiness, morale, training, and professional development of 120 maintenance personnel.
- Supported critical operations at largest attack helicopter company in U.S. Army, driving mission success.
- Accounts for all personnel and equipment; supervises aircraft maintenance and communications.
- Enforces the tactical Operating procedures, and plans, and coordinates training.
- Executed and supervised administrative operations, enhancing organizational efficiency and compliance.
- Advised and assisted senior leadership in planning and supervising key logistical actions.
- Executes research and develops analytical performance reports to continuously improve capability.
Initial Entry Rotary Wing AH64D/E Academics Instructor/Senior Instructor
U.S. Army
01.2019 - 12.2021
- Led as the academic’s Senior instructor for the U.S. Army Initial Rotary Wing course.
- Instructed over 1200hrs of AH64E systems for over 1000 students including 500 foreign military students.
- Planned and prepared certification boards for incoming AH64E instructors, mentoring and supervising their progress toward aircraft systems class certifications.
- Managed operating procedures and academic testing to maintain compliance and effectiveness.
- Developed an SOP to streamline the certification process.
- Developed new aircraft systems exam to assess mechanical knowledge of new AH64 pilots.
Aviation Maintenance Operations Manager / Program Manager
U.S. Army
01.2018 - 12.2019
- Managed operational readiness of the largest fleet of AH64E helicopters, ensuring 100 aircraft met operational requirements.
- Managed the Battalion Aviation Operations for the largest AH64E fleet (100 acft) in the U.S. Army.
- Briefs senior leaders on maintenance progress and forecasts upcoming maintenance activities.
- Conducted briefings for senior leadership on Battalion training and maintenance reports, creating operation orders and courses of action to guide operational decisions.
- Briefs the senior leadership, Security, and Senior Operations Officer on all matters; responsible for the planning and execution of the Battalion's training, tasking, schools and programs, and Air Traffic Service (ATS) operations.
- Established long- and short-term calendars, conducted periodic inspections of maintenance sections, and prepared over 100 personnel for assignments and training.
Aviation Maintenance Quality Control / Technical Inspector
U.S. Army
01.2015 - 12.2018
- Served as an AH-64A/D/E Apache technical inspector for over 3 years.
- Managed the technical inspections and ensured the quality of work complied with technical publications and aircraft complied with all aviation safety messages for airworthiness qualifications.
- Coordinated and oversaw scheduled and unscheduled maintenance for 24 AH-64D/E Attack Helicopters, ensuring operational readiness and compliance with maintenance standards.
- Conducted technical inspections, flight safety inspections, weight and balance (AWBS), and managed publications for 272 aircraft, enhancing safety and mission capability.
- Conducted scheduled inspections and supported special inspections, including limited maintenance operational checks and troubleshooting aircraft subsystems.
- Perpetuated an environment ensuring quality maintenance and personal safety, equipment reliability, flight safety, job proficiency, training, and compliance with applicable directives.
- Maintained the safety of assigned aircraft and supported over 50 aviators.
- Directed Downed Aircraft Recovery Teams (DART) in combat zones, achieving 100% aircraft recovery.
- Submitted product deficiency reports (PQDR) to proper channels within allotted time per DA pam 738-751, facilitating timely resolution of aircraft issues.
AH-64A/D Maintenance Technician
U.S. Army
01.2010 - 12.2014
- Removes and installs aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions, mechanical flight controls, and their components.
- Performed major maintenance tasks IAW DA PAM 738-751 and tm 1-1520-23-1/p.
- Conducted scheduled and unscheduled maintenance tasks according to leadership directives.
- Ensured safety compliance while conducting maintenance on assigned aircraft, contributing to operational readiness.
- Serviced and lubricated aircraft components and subsystems during routine maintenance, enhancing reliability and performance.
- Prepared aircraft for inspections and maintenance checks, facilitating timely and efficient evaluation of airworthiness.
- Performs scheduled inspections and assists in performing special inspections; performs limited maintenance operational checks and assists in diagnosing and troubleshooting aircraft subsystems using special tools and equipment as required.
- Performs operator maintenance on tools, special tools, and aircraft ground support equipment.
Education
Graduated United States Army Aviation Logistics School -
United States Army Aviation Logistics School
Graduated the U.S. Army AH-64D Attack Helicopter Mechanic School -
U.S. Army AH-64D Attack Helicopter Mechanic School
Graduated the Boeing AH-64E Transition Course -
Boeing AH-64E Transition Course
Graduated U.S. Army AH64D/E Maintenance Senior Leaders/ Managers Course -
U.S. Army AH64D/E Maintenance Senior Leaders/ Managers Course
Graduated U.S. Army AH64D/E Maintenance Advanced leaders/ Managers Course -
U.S. Army AH64D/E Maintenance Advanced leaders/ Managers Course
Graduated U.S. Army AH64D/E Maintenance Basic Leaders/ Managers Course -
U.S. Army AH64D/E Maintenance Basic Leaders/ Managers Course
US Army Instructor Qualification Course -
US Army Instructor Qualification Course
Skills
- Leadership and personnel management
- Records management and quality assurance
- Aviation maintenance and technical inspections
- Training and development
- Effective communication and conflict resolution
- Attention to detail and performance monitoring
- Problem-solving and operational excellence
Education Certifications
- Flight Release Authority for Boeing 787 Airplanes
- Material Review Board Designee (MRBD AUTHORITY)
- Graduated United States Army Aviation Logistics School USAALS
- Graduated the U.S. Army AH-64D Attack Helicopter Mechanic School
- Graduated the Boeing AH-64E Transition Course
- Graduated U.S. Army AH64D/E Maintenance Senior Leaders/ Managers Course
- Graduated U.S. Army AH64D/E Maintenance Advanced leaders/ Managers Course
- Graduated U.S. Army AH64D/E Maintenance Basic Leaders/ Managers Course
- US Army Instructor Qualification Course
- CERTIFIED IN: CFC/HCFC Refrigerant Processing Certificate, Type III UNIVERSAL
Timeline
Temp Quality Manager
The Boeing Company
03.2025 - Current
Quality Technician
The Boeing Company
06.2023 - Current
Aviation Senior Maintenance Manager
U.S. Army
01.2021 - 12.2023
Initial Entry Rotary Wing AH64D/E Academics Instructor/Senior Instructor
U.S. Army
01.2019 - 12.2021
Aviation Maintenance Operations Manager / Program Manager
U.S. Army
01.2018 - 12.2019
Aviation Maintenance Quality Control / Technical Inspector
U.S. Army
01.2015 - 12.2018
AH-64A/D Maintenance Technician
U.S. Army
01.2010 - 12.2014
Graduated United States Army Aviation Logistics School -
United States Army Aviation Logistics School
Graduated the U.S. Army AH-64D Attack Helicopter Mechanic School -
U.S. Army AH-64D Attack Helicopter Mechanic School
Graduated the Boeing AH-64E Transition Course -
Boeing AH-64E Transition Course
Graduated U.S. Army AH64D/E Maintenance Senior Leaders/ Managers Course -
U.S. Army AH64D/E Maintenance Senior Leaders/ Managers Course
Graduated U.S. Army AH64D/E Maintenance Advanced leaders/ Managers Course -
U.S. Army AH64D/E Maintenance Advanced leaders/ Managers Course
Graduated U.S. Army AH64D/E Maintenance Basic Leaders/ Managers Course -
U.S. Army AH64D/E Maintenance Basic Leaders/ Managers Course
US Army Instructor Qualification Course -
US Army Instructor Qualification Course