Summary
Overview
Work History
Education
Skills
Timeline
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Eric Ramsey

Arlington,TX

Summary

Customer Service Representative with superlative skills provided to the client, while up-selling to maintain integrity of experience with the tools with which to continue that satiation, while maintaining the highest standards and integrity and safety to the brand represented. Looking for flexible part-time or remote positions to accommodate current medical condition. Social Security Disability documentation attached.

Overview

30
30
years of professional experience

Work History

Fraud Early Warning Analyst/Special Projects Analyst

Citibank Card Services
Irving, TX
04.2011 - 08.2015
  • Maintained open communication by presenting regular updates on project status to direct supervisors.
  • Monitored client accounts for any suspicious or irregular activity and blocked cards until verification of activity could be ascertained.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Reported regularly to managers on project, progress and technical problems.
  • Looked for bugs in software which may be missing fraud or incorrectly flagging accounts with fraud.
  • Identified and relayed all data on fraud rings on to superiors.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • As supervisor was given challenging client issues to restore confidence in the Citibank Brand.

Master Hairstylist/Senior Hairdresser

Haughty Salon (Owner), GOVA, Suavizar, JC Penney
Allen, TX
01.2002 - 04.2011
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment to the highest State issued standards.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Assessed customer hair texture, treatment history and desired outcome to determine services required.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Initiated and engaged clients in conversations as part of personalized service.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Produced creative and technically accurate visual presentations using most current styling trends.
  • Coached and developed team members to deliver highest level of team culture, client satisfaction and salon performance.
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.
  • Studied effects of techniques on body, skin and hair to determine most beneficial services.
  • Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
  • Consistently received positive performance reviews from guests.
  • Answered phone calls and emails to schedule client appointments.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Sanitized and organized station and tools by cleaning and chemically sanitizing.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
  • Dressed hair for customers for special events and occasions using advance "sewn" styles instead of pinning.
  • Performed men's manicures, paraffin wax treatments.
  • Maintained regular client list of up to 200+ repeat customers while handling up to 5 walk-in clients daily.
  • Offered professional cuts, color services and hair extension to salon customers.
  • Dressed hair for large events such as annual fashion shows and special hair expos using "sewing" instead of the more uncomfortable and less reliable pinning method.
  • Answered phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Manage stylist team and educated new stylists to expected standards with a "no stylist left behind" attitude
  • Managed books and deposits on a daily basis.
  • Actively recruited and educated possible potential clients.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Sanitized and organized station and tools by cleansing and chemically sterilizing.
  • Kept detailed records of customer information and services provided to increase return customers by ongoing 2-5%.
  • Expanded client base by 90% through direct referrals.

Manager

Clubs ONE, Seven, K/os, The Eagle, TMC & S4
Dallas, TX
10.1994 - 01.2011
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Prepared and recommended long-range plans for development of department personnel.
  • Monitored and maintained environment for the safety of staff and guests.
  • Protected companies by being in vigilant compliance with Texas Alcoholic Beverage Commission enforcement with regards to having minors on premeses.
  • Worked directly with TABC in sting operations to prevent underage drinking.
  • Maintained payroll
  • Maintained bartender audits
  • Made deposits
  • Trusted with excesses of $100k in cash on special events and smaller amounts on regular nights.
  • Security (Bouncing)
  • Maintained a safe environment for LGBT clientele.

Education

Bachelor of Arts - Music Performance / Russian

The University of Texas At Arlington
Arlington, TX

Bachelor of Arts - Music Performance / Russian

The University of Texas At Arlington
Arlington, TX

Skills

  • Interpersonal Communication
  • Problem-Solving
  • Dependable and Responsible
  • Excellent Communication
  • Flexible and Adaptable
  • Active Listening
  • Decision-Making
  • Teamwork and Collaboration
  • Fraud investigations
  • Security
  • Cash Handling
  • Deposits
  • Team management

Timeline

Fraud Early Warning Analyst/Special Projects Analyst

Citibank Card Services
04.2011 - 08.2015

Master Hairstylist/Senior Hairdresser

Haughty Salon (Owner), GOVA, Suavizar, JC Penney
01.2002 - 04.2011

Manager

Clubs ONE, Seven, K/os, The Eagle, TMC & S4
10.1994 - 01.2011

Bachelor of Arts - Music Performance / Russian

The University of Texas At Arlington

Bachelor of Arts - Music Performance / Russian

The University of Texas At Arlington

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Eric Ramsey