Eric Rathmann
Las Vegas
Summary
Attentive Store Manager offering over 10 years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
10
10
years of professional experience
Work History
Store Manager
Curaleaf
01.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Approved regular payroll submissions for employees, as well as recording daily tip amounts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Curaleaf
07.2020 - 12.2023
- Actively participates in hiring strong candidates and oversees the interview/onboarding process.
- Coaches and develops store associates to achieve and maintain Curaleaf's core values.
- Creates positive and trusting relationships with all employees in order to build a safe and enjoyable work environment.
- Ensures proper scheduling for store shifts in order to provide adequate staffing.
- Supervises inventory receiving, stocking, as well as daily and monthly auditing.
- Responsible for daily operations such as implementing sales strategies, managing shift changes, and conducting keyholder duties to open and close business.
- Upholds Curaleaf's cash handling policies and oversees daily cash operations.
- Follows all state and company policies to maintain compliance.
Lead Trainer
Curaleaf
11.2019 - 06.2020
- Responsible for training and hiring Budtenders/Leads while upholding and training on Curaleaf standards and procedures.
- Developed training plans, e-learning materials, handouts, job aids and audio-visual presentations and coordinated material distribution for each course.
- Responsible for maintaining day-to-day floor operations of a 24hr dispensary while being efficient, compliant and collaborative both internally and with the customers.
- Exceeded all sales goals by having the right product knowledge and knowledge of customer preferences to efficiently provide an outstanding customer experience.
- Providing excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Recommended optimal merchandise based on customer purchases, processing payments and issuing receipts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Lead Budtender
Acres Cannabis/Curaleaf
08.2018 - 11.2019
- Responsible for maintaining day-to day floor operations of a 24hr dispensary while being efficient, compliant and collaborative both internally and with the customers.
- Exceeded all sales goals by having the right product knowledge and knowledge of customer preferences to efficiently provide an outstanding customer experience.
- Providing excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Recommended optimal merchandise based on customer purchases, processing payments and issuing receipts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Specialty Department Supervisor
JCPenny Department Store
04.2015 - 08.2018
- Supervised 5 separate departments with over 25 employees with the full responsibility of scheduling, sales events, and the overall success in each department, while maintaining the integrity of the store as a whole.
- Consistently exceeded sales goals and improved profitability by aligning sales strategies and business processes with market trends.
- Created and finalized quotes to complete deals between company, vendors and customers.
- Planned and executed in-store promotional events to increase employee engagement and sales revenues.
- Monitored customer feedback trends to drive satisfaction improvements and adjusted operational strategies to increase customer satisfaction.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
Education
Some College (No Degree) - Business And Marketing
UNLV
Las Vegas, NVHigh School Diploma -
Spring Valley High School
Las Vegas, NVSkills
- Recruiting and hiring
- Supervision and training
- Schedule management
- Payroll management
- Sales strategies
- Merchandising
- Employee development
- Customer retention
Timeline
Store Manager
Curaleaf
01.2024 - Current
Assistant Store Manager
Curaleaf
07.2020 - 12.2023
Lead Trainer
Curaleaf
11.2019 - 06.2020
Lead Budtender
Acres Cannabis/Curaleaf
08.2018 - 11.2019
Specialty Department Supervisor
JCPenny Department Store
04.2015 - 08.2018
Some College (No Degree) - Business And Marketing
UNLV
High School Diploma -
Spring Valley High School
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