Eric Ray

Covington,TN

Summary

Proficient server and network engineer with a solid history of effectively troubleshooting networks, overseeing server management, and executing application deployments and team management very effective communication.

Overview

2027

years of professional experience

Work History

Server / Network Engineer

CNIC

Millington, TN

04.2008 - Current

Designed, built, and maintained Verizon Business Network across Millington and San Antonio datacenters.
Supported 1,000+ switches, 500+ routers, 250+ servers, and 2,800+ workstations.
Collaborated with San Antonio datacenter to manage 180+ servers housing 100TB of critical data.
Deployed applications across various enterprise environments based on vendor and user requirements.
Coordinated with POS system vendors to ensure compliance with PCI and ATO standards during installations.
Developed and supported Orion network application to monitor 9,000 global devices for performance metrics.
Maintained end-to-end monitoring capabilities for all types of network performance metrics.
Streamlined application deployment processes to enhance operational efficiency.

Supervisor of Server Administrators

Digital Systems Solutions

Cordova, TN

2007 - 2008

Supervise and support all other Server Administrators
Designed and implemented network/server solutions to enhance system performance and reliability for EMR systems at medical offices.
Monitored all servers and other metrics to identify and resolve application or hardware issues swiftly.
Configured Servers, Routers, Backups, AV, and all other software to deploy and manage LAN and WAN networks for multiple medical offices.

Network / Server / Workstation Admin / ISSA / SFOC

Electronic Data Systems/ Applied Computing Technol

Millington, TN

2004 - 2007

Supervise other staff and admin on network security devices to include Firewalls, Switches, EKMS-1 Devices etc.
Troubleshoot complex software and hardware related problems for any approved DOD hardware and Software.
Comply with all DoD, DoN, EKMS-1, DCMS, and supporting EKMS account policies.
Participate as a supervisor in site operations planning meetings with the site manager and other members of the local staff as requested.
Serve as the local element supervisor (LE) User of the Electronic Key Management System (EKMS) Manager’s account for crypto equipment required to support NMCI.

Education

Associate of Applied Science - Information Technology

Dyersburg State Community College

Covington, TN

05-2004

Skills

Enterprise-level network and systems administration in secure and non-secure environments
Server and client OS management (Windows, Linux, iOS, Android)
Cybersecurity compliance (DoD/DON, FISMA, NIST, RMF, PCI)
IT security and system hardening (firewalls, encryption, access control, STIGS, defense in depth)
Risk assessment, mitigation, and incident response
Network design and management (LAN, WAN, SD-WAN, VPN, Wi-Fi)
Virtualization and cloud infrastructure (VMware, Hyper-V, Citrix, AWS GovCloud)
Enterprise architecture and system integration
Directory services and identity management (Active Directory, LDAP, DUO, Yubikey)
Backup, disaster recovery, and continuity-of-operations planning (COOP)
System performance monitoring, optimization, diagnostics, fault identification, root-cause analysis

Network protocols and troubleshooting (TCP/IP, DNS, DHCP, OSI)
ITIL-based service management and change control procedures
Compliance with data protection standards (PII, PHI, PCI)
Secure application and systems lifecycle management
Mission-critical system support (ERP, Citrix, Lodging, Kronos, Rectrac, Quibica, etc)
Technical documentation, configuration control, and audit readiness
Training, mentoring, and collaboration with cross-functional technical teams
Analytical problem-solving, decision-making, and operational adaptability
Network tools: ping, traceroute, nslookup, traffic analysis
Customer support & technical training; clear oral and written documentation
Troubleshooting complex system/network issues and corrective actions

Certifications, Licenses, Courses

Google Advanced Power Search
SANS Ethical Hacking
F5 Big-Ip
DoD Cyber Security
CompTIA - Security+, CompTIA Cloud Essentials
McAfee - SEIM, ENS, AV
AWS - Cloud Security Best Practices, Technical Essentials, Cloud Practitioner, Network Infrastructure, Network Monitoring, Network Basics
Azure - Azure Admins, Deploy Azure Compute, Deploy Linux, Azure Storage, Network Security, Manage Identities, Virtual Networks,
Ivanti EPM - Server Adminstrator, Client Installation
MDE - Cloud Ninja Servers, Cloud Ninja Workstations

Timeline