Eric Banks
Chef
Forsyth,MI
Summary
Culinary professional with strong background in high-pressure kitchen environments. Expertise in menu development, ingredient sourcing, and maintaining high standards of food quality and presentation. Known for fostering collaboration, adapting to changing needs, and consistently achieving desired results. Skilled in team leadership, inventory management, and culinary innovation.
Overview
32
32
years of professional experience
Work History
Remote Rental Management Representative
Enterprise Holdings
03.2016 - Current
- -Provide rental management with insurance companies and collision industry
- -Quickly process rental insurance claims and maintain call flow interaction
- -Responsible for accurate documentation with regards to insurance rentals
- -Properly notate and manage rental status using CRM-Salesforce Software
- -Complete accounts receivables by approving rental claim invoices
- -Maximized time management to meet daily deadlines for claim quota
- -Started as Reservation Representative promoted to Rental Management
Call Center Eligibility Counselor 2/Team Coach
TN-Department of Human Services Call Center
09.2004 - 07.2015
- -Authorized benefit grants, based on determination of eligibility for Families First, Food Stamps, and TnCare/Medicaid Programs.
- -Explained rules governing eligibility, and grants, to applicants and recipients for TnCare/Medicaid
- -Daily experience in utilizing multiple software systems to create correspondence to clients
- -Provided guidance, feedback and information on all state programs to clients
- -Responsible for educating consumers on the changes in health benefits within TnCare
- -Serve as liaison between the consumer and managed health care organizations.
- -Identified the need for social services and made referrals to various community agencies.
- -Started as Eligibility Counselor 1 and then promoted to Eligibility Counselor 2/Team Coach.
Marketing Coordinator
Charter Communications
10.1993 - 12.2003
- -Trained and managed 20 customer service reps on all new services and product knowledge.
- -Provided sales and demographic data to network providers on programming services and product.
- -Wrote Q&A sheets and customer letters in response to cable rate increases.
- -Performed competitive analysis of competing technologies and provided market research data.
- -Designed marketing plans, customer service programs, and training manuals.
- -Resolved customer complaints and issues with a “sensitive ear” as part of superior service.
- -Wrote radio copy for Public Service Announcements beneficial to customer product education
- -Started as Customer Service Representative and promoted to Marketing Coordinator
Education
Bachelors - Administration
01.1998
Skills
- Customer relations
- Innovation management
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
Timeline
Remote Rental Management Representative - Enterprise Holdings
03.2016 - Current
Call Center Eligibility Counselor 2/Team Coach - TN-Department of Human Services Call Center
09.2004 - 07.2015
Marketing Coordinator - Charter Communications
10.1993 - 12.2003
Austin Peay State University - Bachelors, Administration