Eric Redman
Winfield,MO
Summary
Dedicated and ethical, championing hard work and reciprocal effort, underpinned by rapid learning and exceptional multitasking abilities. Expertise in computer skills and customer service, combined with the ability to adapt and excel, positions this individual as an ideal candidate for diverse roles. Qualifications testify to the potential as a valuable asset in competitive environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Staff Sergeant
Lincoln County Sheriff's Office
10.2022 - Current
- Demonstrated high levels of initiative and creativity while tackling difficult tasks.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring 28 employees.
- Strengthened communication skills through regular interactions with others.
- Gained strong leadership skills by managing projects from start to finish.
- Secured grant funding for department, enabling acquisition of equipment and support for salary expenses.
Information Technology Officer
Lincoln County Sheriff's Office
01.2021 - Current
- Determined best methods for IT to support key business objectives.
- Monitored and analyzed system performance using advanced tools leading to continuous improvements in operational efficiencies.
- Collaborated with cross-functional teams to develop technology strategies aligning with overall business objectives.
- Developed custom applications to meet unique business requirements, increasing productivity and workflow efficiency.
- Conducted comprehensive IT audits, identifying areas of improvement in infrastructure and processes. Lowered time between tickets by 70%
- Introduced in-car computers to patrol vehicles, increasing productivity by 30% and lowering time spent on traffic stops by 60%
Sergeant
Lincoln County Sheriff's Office
08.2021 - 10.2022
- Organized and detail-oriented with strong work ethics
- Provided professional services and support in dynamic work environments.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Lowered response time to calls by 20% by strategic placement of Deputies in county.
Deputy
Lincoln County Sheriff's Office
04.2019 - 08.2021
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues, spanning 650 sq mi, and covering population of 65,000.
- Monitored criminal activity in community to identify suspicious activity.
- Served as liaison between Sheriff''s Office and other law enforcement agencies, working collaboratively on joint operations and intelligence-sharing initiatives.
- Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
- Managed high-profile cases, ensuring timely resolution and maintaining client satisfaction.
Correctional Officer
Lincoln County Sheriff's Office
10.2018 - 04.2019
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas by 25%.
- Completed intake paperwork, fingerprints, and searches.
- Assisted in training of new correctional officers, guiding best practices and procedures.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Oversaw up to 220 inmates.
Communications Training Officer
Lincoln County Sheriff's Office
02.2017 - 10.2018
- Followed established protocols for professional handling of emergency situations.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Assisted callers in emergency situations with appropriate information and support.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Routed calls to police, fire, and ambulance services to meet individual call needs with call volume of 20 calls per hour.
- Engaged with 13 different county agencies with up to 20 personnel during shift.
Education
High School Diploma -
Antioch High School
Antioch, CASkills
- IT Service Management
- Servers
- Cisco Meraki
- Software Troubleshooting
- Network Troubleshooting
- Computer Hardware Troubleshooting
- Data Analysis
- Microsoft Office
- WebEx
- Axon
Certification
Police Officer/Law Enforcement Officer/Peace Officer Certification (POST), PUBLIC SAFETY, MISSOURI DEPARTMENT OF
Timeline
Staff Sergeant
Lincoln County Sheriff's Office
10.2022 - Current
Sergeant
Lincoln County Sheriff's Office
08.2021 - 10.2022
Information Technology Officer
Lincoln County Sheriff's Office
01.2021 - Current
Deputy
Lincoln County Sheriff's Office
04.2019 - 08.2021
Correctional Officer
Lincoln County Sheriff's Office
10.2018 - 04.2019
Communications Training Officer
Lincoln County Sheriff's Office
02.2017 - 10.2018
High School Diploma -
Antioch High School
Police Officer/Law Enforcement Officer/Peace Officer Certification (POST), PUBLIC SAFETY, MISSOURI DEPARTMENT OF
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