Eric Reed
Grand Rapids,Michigan
Summary
Well-rounded, communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. 10 plus years managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offering skills with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Dell Assistant Product Manager
Vista It
Grand Rapids, MI
04.2024 - Current
- Provided support to my sales team in responding to customer inquiries about products.
- Worked with cross-functional teams on product development and company fire-up initiatives.
- I helped manage the budget and tracked expenses related to product development projects.
- Monitored industry trends and collected data from various sources to inform decision making.
- Analyzed customer feedback and used it to develop strategies for improving future quotes.
- Negotiated contracts with vendors and suppliers related to server quotes.
Family Counselor
Chapel Hill Memorial Gardens
Grand Rapids, MI
07.2021 - 04.2024
- Assisted funeral directors in the coordination of funeral services, including scheduling and overseeing visitation hours, memorial services, and burials.
- Mailed in contracts for clients/families that needed assistance with documents.
- Assisted in filling request for bronze marker with the veterans DD-214.
- Maintained records on all burials conducted at the facility.
- Updating client profiles with important and detailed information.
- Ensured that facilities were properly prepared prior to viewings or ceremonies taking place.
- Informed families of any available benefits they may be eligible for through government programs.
- Advised clients on various types of funeral merchandise such as caskets, headstones, vaults.
- Scheduled appointments with bereaved families to discuss details of services being provided.
- Performed basic clerical duties such as typing up documents or creating invoices.
- Supervised funeral processions to direct cemetery parking.
- Followed up with customers after scheduled appointments were completed.
- Resolved customer complaints promptly and efficiently.
- Identified customer needs and recommended appropriate solutions accordingly.
Rental Manager
Idealease
Grand Rapids, MI
01.2017 - 07.2021
- Created and maintained accurate records of rental contracts, payments, and other related documents.
- Delivery and transportation of tractors and contracts, too and from clients.
- Performed daily inspections on all rental properties to ensure that they met company standards.
- Responded promptly to tenant requests and complaints, resolving issues in a timely manner.
- Ensured compliance with federal, state, and local regulations regarding rentals and leases.
- Updating client profiles with important and detailed information.
- Verified prospective tenants' credit histories prior to approving applications for tenancy.
- Negotiated rental rates with tenants while ensuring maximum profitability for the business.
- Provided guidance to tenants regarding maintenance issues.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Answered telephones to assist customers and resolve issues.
Assistant Store Manager
Vitamin World
Byron Center, MI
07.2015 - 01.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
Carpet Cleaning Technician
Cleancore Services
Grand Rapids, MI
05.2009 - 07.2015
- Cleaned carpets using hot water extraction method, shampooing and bonnet cleaning techniques.
- Moved furniture and other items from the area being cleaned.
- Rinsed carpet with an appropriate solution for spot removal.
- Applied protective treatments such as deodorizers and stain-resistant coatings.
- Inspected carpets for signs of wear or damage before beginning work.
- Used a variety of professional grade carpet cleaners, shampoos, conditioners, and deodorizers.
- Provided customers with information on proper care and maintenance of their newly cleaned carpets.
Education
High School Diploma -
East Kentwood High School
Grand Rapids, MI05.2010
Skills
- Critical Thinker
- Communication
- Organized
- Team Orientated
- Attention to Detail
- Adaptive
- Customer Service Skills
- Time Management
- Leadership
Timeline
Dell Assistant Product Manager
Vista It
04.2024 - Current
Family Counselor
Chapel Hill Memorial Gardens
07.2021 - 04.2024
Rental Manager
Idealease
01.2017 - 07.2021
Assistant Store Manager
Vitamin World
07.2015 - 01.2017
Carpet Cleaning Technician
Cleancore Services
05.2009 - 07.2015
High School Diploma -
East Kentwood High School