Eric Rhodes Jr.

Integration into an Organization and position wherein the noted skills, experience and abilities will help ownership achieve its goals for the asset(s), positively impact the residents’ living experience and enhance the staff’s working experience through creating or improving upon a healthy working environment.

Developed comprehensive policies/procedures/forms for property management at Many Mansions and conducted regular, recurring trainings and reviews to ensure understanding and consistent application and use, including reviews/updates on key regulatory and legal requirements like CA Civil Code, Fair Housing, OSHA, and Affordable Housing Regulatory Agreements (e.g., CTAC, HCD HOME, MHSA, MHP, HUD Section 811, etc.). Consistently emphasized importance of the Plan/Organize/Control management system and proper use of Microsoft Office Suite in conjunction with the active Property Management software for efficiency.

Coordinated compliance activities at Many Mansions solely within the Property Management Division from 2004-2016, then in coordination with the Director of Asset Management from 2016-2018 to insure overall compliance for all active properties with governing partnership and regulatory agreements including California Tax Credit Allocation Committee (CTCAC), HUD Housing and Community Development (HCD “HOME” Investment Partnership Program, both State and County), HUD Multifamily Housing Program (MHP), Mental Health Services Act (MHSA), City Redevelopment Agencies). This included critical support for Annual Regulatory Compliance visits conducted by above noted regulatory oversight organizations via quality hosting of reviewing agents, proper interpretation of findings letters, proper execution of all needed correction actions, drafting content for response letters and adjusting pertinent procedures and practices when necessary.

Coordinated closely with the V.P. for Resident Services at Many Mansions to ensure proper on-site cooperation on Children's programs such as the Homework Literacy programs and Teen Clubs and for Adult/Family programs such as Food Share, social events like holiday parties and school supply drives as well as Case Management for Permanent Supportive Housing Clients (persons living with mental/physical disabilities) and clients of Transitional Housing Program.

Coordinated closely at Many Mansions with the local PHA (Area Housing Authority of Ventura County) to ensure proper on-site administration of numerous Housing Choice Vouchers and four (4) Project-Based Assistance Contracts including receiving and processing waiting list referrals, full collection and accurate posting of subsidy payments, facilitating notice and access for mandatory unit inspections as well as developing custom processes and forms for requests/clarifications/approvals regarding rent and utility allowance updates, unit assignment changes, resident/client issues, etc.

Oversaw Resident Grievance Policy & Procedure and auxiliary processes at Many Mansions including Waitlist Removal Appeals, Denied Application Appeals, Proposed Lease Termination Requests, Eviction notice rebuttals, Security Deposit Disposition Disputes, Denied Requests for Reasonable Accommodation (ADA and non-ADA), as well as coordinating with the President and Community Managers to ensure fair and inclusive adjudication of all aforementioned processes.

Oversaw the Lease Termination and Eviction processes at Many Mansions, coordinating with the President and Community Managers to verify that separations were necessary, and that paperwork generated and sent for legal filings was complete, accurate and pertinent. Coordinated with assigned legal counsel on court appearances, ensuring professional staff behaviors, competent testimony, and proper follow up post court hearing. Also coordinated with residents’ legal advocates, including the staff of California Rural Legal Assistance (CRLA), on negotiating stipulated agreements as warranted for special circumstances.

Coordinated with the Housing Rights Center of LA (HRC-LA) at Many Mansions to conduct annual trainings and to address any pertinent complaints including establishing facts and providing any needed corrective action.

Coordinated with the President at Many Mansions on responding to complaints received from the Dept. of Fair Employment and Housing (DFEH) involving property management operations by providing input on approach strategy, pertinent information and documentation and coordinating interview appearances and testimony.

Performed supervisor pertinent Human Resource functions at Many Mansions including review, correction and approval of timesheets and mileage reimbursement logs, review, correction approval and tracking of absence request forms and use of leave time, drafted progressive disciplinary documentation, and executed actions, drafted annual employee performance evaluation documentation, and conducted meetings.

Evaluated property performance at Many Mansions in key areas including occupancy, rent collection (actual billed and max potential comparisons), budget variances, expense to income analyses, unit prep time and overall turnaround time while coordinating with community managers and asset management to implement any needed corrective actions.