Eric Rice
Kansas City,MO
Summary
Versatile technologist with both IT and coding skills. Hardworking and communicative. Dedicated to self-growth and contributing to a high performing team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Javascript Core Instructor
K-12 Initiative Programs
09.2023 - Current
- Provided instruction on JavaScript fundamentals to over 120 middle and high school students in basic JavaScript programming
- Designed and implemented a student tailored coding curriculum with milestones and knowledge goals
- Actively worked 1 on 1 with students working to debug code and fill in gaps in knowledge
- Improved student comprehension by incorporating diverse teaching methods and materials.
PC Technician II
Pomeroy - Blue Cross Blue Shield
04.2023 - Current
- Worked as Tier 3 support to manage and administrate end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices
- Explained technical information in clear terms to non-technical individuals to promote better understanding across 10 facilities with both on-site and remote users
- Acted as cross departmental liaison for internal IT teams when dealing with high priority out of scope incidents including application support, DB2 database issues and Office 365 applications
- Worked daily with Azure and Entra making regular use of AzureAD, Microsoft Exchange and Endpoint Manager.
- Worked daily with SCCM, VMWare, AD, Cyberark and Windows Server 2019
Support System Administrator
ClickUp
05.2021 - 04.2022
- Assisted in building first Support Systems team for SaaS start-up during hyper growth by helping utilize sprints to create and execute tasks cross departmentally
- Created and managed tickets for backend development team
- Helped create and implement processes for company wide support systems including Front, Intercom, Zendesk and ClickUp
- Utilized project management skills to help acquire and transitions systems and processes in order to keep SLA times for Chat and Email for support department achieved with 95% success
- Monitored employee and customer interactions to assess quality of service, identify trends, identify solutions, reduce SLA times and improve customer experience
Education
Bachelor of Science - Entrepreneurship
Kansas State University
Manhattan, KSSkills
- Python
- MQL4
- Command Line
- Project Management
- Technical Support
- Customer Service
- Network Configuration
- Safety and Security Procedures
Certification
CompTIA A+
CompTIA Network+
CompTIA Security+
Timeline
Javascript Core Instructor
K-12 Initiative Programs
09.2023 - Current
PC Technician II
Pomeroy - Blue Cross Blue Shield
04.2023 - Current
Support System Administrator
ClickUp
05.2021 - 04.2022
Bachelor of Science - Entrepreneurship
Kansas State University
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