Eric Rich
Greenwood,IN
Summary
Versatile, results-driven, and highly accomplished professional with extensive business consulting, audit and compliance leadership experience including three years with a BIG 4 Public Accounting Firm. Highly adept at evaluating enterprise, business process and control environments, recommending and implementing effective solutions to improve results. Experience also includes organizational leadership roles in audit, business administration, sales and marketing disciplines. Experienced in project/program design and implementation as well as consistently assessing needs to positively impact performance.
Overview
26
26
years of professional experience
Work History
Manager, Risk Controls and Assurance
Elevance Health
07.2023 - Current
- Led the delivery of nine SOC 1 and SOC 2 reports across five organizations, applications and related transaction processes. Coordinated the efforts of over forty internal and external contributors/stakeholders by maximizing communication, buy in, keeping everyone on the same page and focused on established business goals.
- Significantly contributed to several successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among leadership members. Collaborations included but were not limited to: addressing legal, compliance and customer service issues, as well as the acquisition of new and sale of existing business entities.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Enhanced trusted business partner relationships with auditees by proactively assisting with potential deficiencies, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted with the compilation, evaluation and negotiation of services with external audit provider. Resulted in an approximately 35% reduction in external audit engagement fees from the prior year.
- Designed planning and staffing models to provide business with resources needed to operate effectively.
- Mentored team members and interns for career advancement, fostering a potential pipeline of new employees and future leaders within the organization.
SR. Internal Auditor, Risk Control and Assurance
Anthem
01.2017 - 07.2023
- Improved internal control processes by conducting thorough audits and identifying areas for improvement.
- Collaborated closely with external auditors during year-end audits to expedite procedures and minimize disruptions to business operations.
- Streamlined audit documentation processes by implementing new software solutions that increased efficiency without sacrificing quality or accuracy.
- Developed strong working relationships with key stakeholders to facilitate open communication during the audit process.
- Participated in integrating newly acquired entities into existing internal control frameworks, ensuring a smooth transition process.
- Managed multiple complex audit projects simultaneously while adhering to strict deadlines and constraints.
- Supported continuous improvement initiatives by collaborating with cross-functional teams to identify opportunities for process optimization.
- Provided ongoing support to management by offering guidance on internal control design and ensuring timely resolution of audit findings.
- Explained risk and compliance concepts to managers and executives.
- Produced SOC audit reports.
- Guided departments in developing remediation plans based on audit findings and recommendations.
- Handled all major risks in collaboration with business leadership.
Director of Client Services & Development
PDR Consulting, LLC
06.2013 - 06.2016
- Responsible for providing business advisory services to clients such as enterprise level analysis (SWOT), enterprise level risk and control assessments, business process management and capital funding opportunities.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supported clients’ needs by providing interim leadership solutions to executive, accounting, finance, marketing, sales, and HR
- Assisted with the development of business plans to guide organization direction and pursue significant external funding opportunities for several startup entities.
- Designed metrics to support customer and market-driven culture and address company priorities.
- Identified growth opportunities by conducting market research on industry trends and competitor offerings, positioning the company as a leader in client services solutions.
Assistant Vice President, Policyholder Services
Conseco Insurance Group
08.2008 - 03.2009
- Served as Home Office Liaison to approximately 10K nationwide agent field force and up-line while identifying, analyzing, proposing, and implementing solutions for significant operational improvement.
Agent
Indiana Farm Bureau Insurance
- 06.2013
- Consistently identified service needs for new and existing clients while achieving sales results and assisting management with the development of sales initiatives.
Assistant Vice President, Business Retention & Development
Conseco Insurance Group
03.2004 - 08.2008
- Held accountable for positively impacting the profitability of a $7B block of annuity business.
Manger, Internal Audit
Conseco Insurance Group
03.2001 - 03.2004
- Participated in Enterprise Risk Assessment (SWOT) and resulting annual audit plan.
Manager, Business Process Risk & Control Group
Ernst & Young LLP
04.1998 - 03.2001
- Provided business risk and advisory services to clients across multiple industries including several Fortune 500 companies.
Education
Master of Business Administration -
Anderson University
05.2025
Bachelor of Science in Accounting -
Indiana University
05.1989
Skills
- Business Process Consulting (including Big 4 experience)
- Key Relationship Building
- Risk Mitigation/Reduction
- Metrics/Scorecards/Benchmarking
- Strategic Business Planning
- Resource modeling and maximization
- Effective Performance Management/Evaluation
- Six Sigma Champion
- Contract negotiation, administration and compliance
Professional Development
Six Sigma Champion Training
Licensed Property and Casualty Agent
Licensed Life and Annuity Agent
Community Leadership
- Church Governing Board (Current)
- Bible Club teacher
- President of United Way Corporate Campaign
- President of Corporate Philanthropy
Timeline
Manager, Risk Controls and Assurance
Elevance Health
07.2023 - Current
SR. Internal Auditor, Risk Control and Assurance
Anthem
01.2017 - 07.2023
Director of Client Services & Development
PDR Consulting, LLC
06.2013 - 06.2016
Assistant Vice President, Policyholder Services
Conseco Insurance Group
08.2008 - 03.2009
Assistant Vice President, Business Retention & Development
Conseco Insurance Group
03.2004 - 08.2008
Manger, Internal Audit
Conseco Insurance Group
03.2001 - 03.2004
Manager, Business Process Risk & Control Group
Ernst & Young LLP
04.1998 - 03.2001
Agent
Indiana Farm Bureau Insurance
- 06.2013
Master of Business Administration -
Anderson University
Bachelor of Science in Accounting -
Indiana University
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