Eric Rimiller
Trabuco Canyon,CA
Summary
Accomplished and results-driven Chief Operating Officer with progressive industry background and leadership style. Offers strategic planning abilities, background in change management and forward-thinking mindset. Drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for stimulating growth and service quality.
Overview
27
27
years of professional experience
Work History
Chief Operating Officer
Rentokil/Terminix
10.2022 - 11.2024
- Responsible for US Pest Operations of $3 billion in annualized revenue (60% residential/40% commercial), which includes 7 Markets, 82 Regions, 640 Branches and 19,000 colleagues.
- Oversaw onboarding and day-to-day integration activities of Terminix acquisition, resulting in 150 million of delivered synergies in first two years, while improving Senior Director, Branch Manager, Sales Rep and Technician colleague retention metrics over 300 basis points during the period.
- Improved Customer Retention in Terminix 150 bps and to the highest rate in 6 year trend by implementing RTX Playbook.
- Oversaw onboarding, strategy development and day-to-day integration activities for 25 other acquisitions '21-'24.
- Identified and implemented new Branch structure strategy for combined/integrated businesses, reshaping Branch operations to 370 from 640 driving margin improvement up 300 bps and enabling our Right Way 2 program.
- Responsible for developing and implementing new pay for performance plans for over 16,000 Branch Managers, Sales Reps and Technicians across US.
- Designed and implemented technology improvements, reducing material costs by 2%, improving safety results (improved LTA by 50 bps and WDLR by 2 days), and improving technician efficiency by 10%.
- Served as Executive Account Manager for our top 5 commercial customers. Retaining 100% and increasing our revenue with them by 8%.
- Chaired our monthly 'Leading the Way' company wide colleague meeting (22,000 colleagues) where I updated the organization on our results, initiatives, integration updates, as well as leadership development subjects to support the execution of our Annual Plan.
- Communicated business performance, forecasts and strategies to our global CEO and Board of Directors.
- Responsible for our US Technical and Field Support functions.
- Represented organization at industry conferences and events.
- Managed financial, operational and human resources to optimize business performance.
- Oversaw business-wide changes to modernize procedures and organization.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Developed innovative sales and marketing strategies to facilitate business expansion, resulting in record leads and sales with our exclusion business.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Cultivated company-wide culture of innovation and collaboration.
- Formulated and executed strategic initiatives to improve product offerings.
- Created succession plans to provide continuity of operations during leadership transitions.
Chief Operating Officer
Rentokil
01.2018 - 10.2022
- Responsible for $1.2 Billion in annualized revenue across the US Market, which includes Pest, Lawn & Ambius business units comprising of 4 Markets, 45 Regions and 330 Branches with 9,000 colleagues.
- Responsible for designing, implementing and leading the first IMO (Integration Management Office) for our US business. Resulting in the support of strategy and day-to-day integrations of over 43 acquisitions and $400m in annualized revenue, achieving a combined IRR of 18%.
- Oversaw day-to-day operations that were responsible for building and maintaining world class service quality results with a business growing at 18%+ in combined annual growth rates over the period.
- Responsible for identifying, building and executing a new service line to mitigate the impact of COVID to our global business. This resulted in creating a scalable disinfection business that generated $285 million in revenue at 70% EBITDA across 19 countries.
- Implemented SRA technology (Site Risk Assessments) that improved safety results in WDLR by 3 days and LTA by 65 bps.
- Responsible for strategy and implementation of our first Grow Center in Central Florida for our Ambius business, that reduced our 3rd party plant costs by $4m/year.
- Responsible for implementing and overseeing our Customer Call Center operations with a Market prioritized shared services approach enabling FCR (First Call Resolution) to improve 16%, while reducing Admin costs by $6m annually.
- Represented organization at industry conferences and events.
- Managed financial, operational and human resources to optimize business performance.
- Communicated business performance, forecasts and strategies to global CEO and Board of Directors.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw business-wide changes to modernize procedures and organization.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Cultivated company-wide culture of innovation and collaboration.
- Created succession plans to provide continuity of operations during leadership transitions.
Vice President - West Markets (US & LATAM)
Rentokil
01.2015 - 12.2017
- Responsible for $300 million in annualized revenue across Western US, Mexico, Guatemala, El Salvador and Honduras Markets.
- Lead the integration of Western Exterminator, a 90 year old $100m acquisition in the LA/California market. Resulting in 5% CAGR and improving net margins by 18% over 3 years.
- Lead the integration and Market launch of our Mexico and Central America businesses. Resulting in 5 strategic acquisitions across 4 countries.
- Lead the integration of 14 additional acquisitions in the Western US resulting in an additional $90m in annualized revenue.
- Responsible for day-to-day operations in 8 US States along with Mexico, Guatemala, El Salvador and Honduras, achieving 15% CAGR and improving net margins by 12%.
- Integrated our US National Accounts capabilities into the LATAM market, resulting in scaling targeted global customers into new countries of operation (Walmart, Bimbo, Cargill, Nestle etc...).
- Responsible for implementing our fumigation compliance office to oversee highly technical and dangerous treatments of structural fumigations in LATAM Markets, resulting in scaling our highest risk capabilities into new markets with zero incidents and claims.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
Vice President - Central Markets (US & LATAM)
Rentokil
01.2010 - 12.2014
- Responsible for $200 million of annualized revenue across 15 US States, Mexico, Guatemala, Honduras and El Salvador, including Pest & Ambius business units in 5 Regions, 56 Branches and 1,500 colleagues.
- Responsible for integrating Presto-X, Ehrlich and Rentokil businesses into a 'One company' strategy for Rentokil's recently acquired US Brands.
- Implemented CSQP (Customer Service Quality Program) that served as the service backbone of our new combined company, generating 90%+ customer retention rates (best in Rentokil's global business).
- Implemented three separate operating systems over 4 years to support the businesses rapid growth coming from the initial acquisitions in the US Market.
- Improved Technician efficiency by 18% through route consolidations and implementation of 'Best fit' scheduling technology.
- Implemented back office support model, reducing Admin costs in AP and Call Center operations by 10%.
- Implemented 'Value for Money' app that streamlined material management for introduction of an APL that generated $6m in annualized savings in implemented the platform for future procurement savings to leverage mfg. rebates.
- Identified opportunities to improve business process flows and productivity.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Vice President - Midwest Markets
Rentokil
01.2008 - 12.2009
- Responsible for $80m in annualized revenue across 4 Regions, 32 Branches and 700 colleagues.
- Responsible for the day-to-day operations and onboarding of Presto-X into the Rentokil US business.
- Executed year 1 and 2 of the Presto-X business case. Achieving 12% in Organic Growth and improving net margins by 8%.
- Implemented new Pay structure for Branch Managers and Technicians, enabling future growth to be leveraged more effectively vs historic fixed rev % pay plans.
- Lead the companies first ever 'Leadership University' management training classes.
- Identified opportunities to improve business process flows and productivity.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
Regional Director - West Division
Presto-X
01.2005 - 12.2007
- Responsible for $15m in annualized revenue consisting of 13 Branches across 15 states and 130 colleagues.
- Implemented the first regional operating model for Presto-X, resulting in the turnaround of 9 branches and organic growth of 16%.
- Responsible for launching the first 'Greenfield' branch operating concept into Presto-X, resulting in branch start ups in Texas and California markets.
- Lead the implementation of a Balanced Scorecard into Presto-X operations, establishing clear priorities in performance and bench strength enablement to support the fast growth the company was experiencing.
Branch Manager
Presto-X
01.2002 - 12.2004
- Responsible for $2m in annualized revenue across 2 states and 14 colleagues.
- Kansas City Branch was ranked 19th out of 22 when I was promoted to BM. Within 2 years Kansas City Branch was runner up for Branch of the Year. This was enabled by dramatically improving the culture of the team, their capabilities and a growth mindset. Kc had the best improvement in organic growth, customer retention and Quality Services Scores.
- Increased technician sales by 40% through introduction of a Top 10 list and 3 Pillars technical training.
- Sold Triumph Foods in St. Joseph Missouri resulting in the largest single account sale in 2003 for Presto-X.
- Responsible for expanding the Branch geographically into Wichita and Tulsa markets, which later became dedicated Branches.
Sales/Service Technician
Presto-X
01.1998 - 12.2001
- Responsible for a Sales and Service Route in Central Missouri focused on High Dependency Commercial accounts only.
- Achieved 94% customer retention and was consistently ranked in the Top 10 Sales list each month while in the role.
- Achieved Technician of the Year in 2000 and 2001.
- Completed Purdue University Entomology course.
- Completed State Certification in 9 categories.
- Completed AIB Certification (American Institute of Baking)
Education
High School Diploma -
Jefferson City High
Jefferson City, MO05-1994
Skills
- Planning and execution
- Operations administration
- Compliance Management
- Business Forecasting
- Operations Oversight
- Strategic Planning
- Business Analysis
- Recruitment and retention
- Financial Management
- Cost savings and reduction
- Acquisition integration
- Cross-Functional Teamwork
- Change Management
- Budget Administration
- Performance Management
- Executive Leadership
- Process Improvement
Enjoy everything outdoors!
Hunting, fishing, hiking, boating and KC Chiefs football!
Timeline
Chief Operating Officer
Rentokil/Terminix
10.2022 - 11.2024
Chief Operating Officer
Rentokil
01.2018 - 10.2022
Vice President - West Markets (US & LATAM)
Rentokil
01.2015 - 12.2017
Vice President - Central Markets (US & LATAM)
Rentokil
01.2010 - 12.2014
Vice President - Midwest Markets
Rentokil
01.2008 - 12.2009
Regional Director - West Division
Presto-X
01.2005 - 12.2007
Branch Manager
Presto-X
01.2002 - 12.2004
Sales/Service Technician
Presto-X
01.1998 - 12.2001
High School Diploma -
Jefferson City High
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