Eric Rivera
Bristol,CT
Summary
Proven leader with extensive experience in customer service and team leadership, notably at Dunkin' Donuts. Excelled in staff training, development, and supervision, significantly enhancing customer satisfaction and loyalty. Skilled in money handling and decision-making, achieving consistent sales growth. Demonstrates exceptional multitasking, organization, and a professional demeanor, driving positive outcomes and fostering a collaborative work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dunkin' Donuts
06.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Shift Manager
Moes Southwestern Grill
08.2022 - 02.2023
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
Sales Associate
Home Depot
02.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Manager
Walmart
06.2018 - 01.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
GED -
T.I.P.S GED
New York, NY07-2004
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff supervision
- Multitasking and organization
- Professional and courteous
Certification
SERVSAFE CERTIFIED
Timeline
Assistant Manager
Dunkin' Donuts
06.2023 - Current
Shift Manager
Moes Southwestern Grill
08.2022 - 02.2023
Sales Associate
Home Depot
02.2021 - 08.2022
Customer Service Manager
Walmart
06.2018 - 01.2021
GED -
T.I.P.S GED
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