Eric Rivera
Summary
Student-focused operations and engagement professional with experience supporting youth and young adults through key transitional seasons in structured, high-responsibility environments. Proven ability to balance one-on-one guidance with documentation, systems, and follow-through. Adept at coordinating programs, managing competing priorities, and collaborating with leadership to ensure consistent execution. Calm under pressure, highly organized, and committed to helping individuals navigate decisions with clarity and confidence.
Overview
6
6
years of professional experience
Work History
Operations Coordinator
One Name Church
Miami, FL
12.2024 - Current
- Coordinated weekly programs and large-scale events, ensuring consistent execution across multiple teams and platforms
- Managed end-to-end communications workflows including content creation, scheduling, publishing, and quality control across digital platforms
- Collaborated closely with senior leadership in recurring planning meetings to support operational decision-making and execution
- Maintained schedules, documentation, and follow-up systems to ensure continuity, organization, and accountability
- Oversaw live production logistics and resolved technical issues in real time to ensure uninterrupted programming and services
- Balanced multiple concurrent priorities while meeting deadlines in a high-volume, evolving environment
Student Engagement & Program Coordinator (Intern)
Brave Church
Miami, FL
08.2020 - 06.2023
- Supported middle school, high school, and college-age students through developmental and transitional stages by providing consistent one-on-one guidance, mentorship, and accountability.
- Assisted in planning and facilitating structured weekly programs focused on growth, responsibility, and engagement. (130 average weekly attendance)
- Helped students navigate challenges related to motivation, discipline, peer relationships, and life transitions
- Built strong relationships with students and families through clear communication and reliable follow-up
- Coordinated logistics for student-focused events, workshops, retreats, and group sessions
- Collaborated with leadership teams to align student programming with organizational goals and expectations
Seasonal Sales Associate
Party City
Miami, FL
08.2022 - 11.2022
- Assisted customers with product selection and provided expert knowledge on party supplies or costumes.
- Managed inventory levels, ensuring optimal stock availability for seasonal promotions.
- Developed visually appealing merchandise displays to enhance the shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve customer satisfaction ratings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Front of House Employee (Seasonal)
Chick-Fil-A Restaurant
Miami, FL
11.2020 - 01.2021
- Delivered exceptional customer service to enhance guest experiences
- Managed front desk operations, ensuring efficient check-in and check-out processes
- Coordinated with kitchen staff to streamline order delivery and service timing
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Resolved guest inquiries and complaints promptly to maintain satisfaction levels
Education
Bachelor of Science - Church Leadership & Biblical Studies
North Central University
Minneapolis, MN12-2023
Skills
- Student Support & Transition Guidance
- One-on-One Advising & Mentorship
- Program & Operations Coordination
- Cross-Functional Collaboration
- Documentation & Follow-Up
- Event & Schedule Management
- Clear Written & Verbal Communication
- Problem Solving in Fast-Paced Environments
- Guest teaching and facilitation for student and young adult groups
- Mentoring college-age individuals through structured discussions and workshops
- Coordinating retreats and leadership development gatherings for young adults
Systems & Tools:
Google Calendar, Planning Center, Zoom, YouTube Studio, OBS, Notion, Slack, Dropbox, OpusClip, SmugMug, Microsoft Office, Google Workspace
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Coordinator
One Name Church
12.2024 - Current
Seasonal Sales Associate
Party City
08.2022 - 11.2022
Front of House Employee (Seasonal)
Chick-Fil-A Restaurant
11.2020 - 01.2021
Student Engagement & Program Coordinator (Intern)
Brave Church
08.2020 - 06.2023
Bachelor of Science - Church Leadership & Biblical Studies
North Central University