Energy geopolitics
Eric Rodriguez
Team Leader
Cottonwood,USA
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
1
1
Certification
1
1
Language
Work History
International Assignment Consultant
Graebel Companies Inc.
Aurora, CO
08.2022 - 06.2023
- Administered all components of international relocations for assignees and clients of Graebel Relocation Services Worldwide.
- Initiated and maintained friendly rapport with assignees and provided advice and guidance prior to, during, and after delivery of all relocation benefits.
- Arranged and monitored authorized services
- Monitored status of relocation/assignment
- Actively managed service escalations to ensure that all services were delivered per client expectations.
- Consistently achieved 98% satisfaction rate from assignee feedback surveys.
- Consistently achieved 97% data integrity scores from internal audits
- Winner of Graebel Pinnacle Award for Excellence
- Excellent communication skills, both verbal and written, with assignees from different countries and cultural backgrounds.
Graduate Research Assistant
University Of Cape Town
Cape Town, South Africa
05.2022 - Current
- Conducted, researched, and drafted memos and summaries on accountability mechanisms for resource revenue optimization in South Africa
- Analyzed acquired information and presented to project partners.
- Assisted faculty members with data collection for potential academic publications.
- Worked with principal investigators to coordinate quantitative research.
- Completed administrative and research duties per professor request.
Program Services Evaluator III
Department Of Economic Security
Cottonwood, Arizona
08.2020 - 08.2021
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Monitored and evaluated programs, services, and activities to support community safety and security, and program quality.
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
- Conducted community workshops to promote different programs and educate public on available services.
Community Development Volunteer
Peace Corps- North Macedonia
Tetovo
09.2018 - 03.2020
- Developed impactful grant applications to enhance the University of Tetovo's potential for funding awards.
- Researched grant and funding proposal opportunities in academic and government databases to identify potential income sources.
- Collaborated with university faculty and obtained detailed information about their mission and goals to form a solid foundation for grant applications.
- Planned, designed, and scheduled phases for university projects.
- Led project teams through the design, construction, and launch processes.
- Coordinated academic projects through frequent principal collaboration and consultation.
- Developed partnerships with local organizations and businesses, as well as international universities and institutions to build awareness, increase support, and share resources.
- Lectured English-language social science classes.
- Coached young people about strategies for driving discussions and promoting social changes on issues such as Diversity, Equity, and Inclusion, and mental health.
- Developed and implemented fundraising approaches, raising over $2,000.
- Volunteered with local groups and organizations to help make measurable differences for program recipients.
- Provided personal support and coaching to marginalized communities, including young women, and the Roma and LGBTQ communities.
Team Leader - Service Delivery
Flight Centre Travel Group
Denver, CO
07.2001 - 07.2018
- Increased productivity 22% and revenue streams by 40% through effective change management practices.
- Exceeded goals through effective task prioritization and great work ethic.
- Worked with customers to understand needs and provide excellent service.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Implemented 4 new processes to streamline workflow within team, averaging 1.3 hours of additional productivity per day.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Provided back-up support to after-hours team during emergencies and local and global crises.
Education
Master of Arts (M.A - Diplomacy And International Relations
SIT Graduate Institute
08.2021 - 08.2022
Master of Public Administration (MPA) - Urban Management
Arizona State University
08.2013 - 12.2016
Bachelor of Science (B.S - Communications
Northern Arizona University
08.1993 - 05.1995
Skills
Written and verbal communication
Proficient in Microsoft Outlook, Excel, Powerpoint; Google Suite
Client needs assessments
Interviewing skills
Problem-Solving
Self-Motivated
Attention to Detail
Training and Development
Teamwork and Collaboration
Cultural Awareness
Affiliations
- Golden Key National Honor Society
- Phi Sigma Kappa Fraternity, Rho Hexaton Chapter
- Pi Alpha Alpha Global Honor Society
- Rotary International
Certification
Teacher of English to Speakers of Other Languages (TESOL)
Interests
History
Foreign languages
Travel
Science fiction
Viticulture
Timeline
International Assignment Consultant
Graebel Companies Inc.
08.2022 - 06.2023
Graduate Research Assistant
University Of Cape Town
05.2022 - Current
Master of Arts (M.A - Diplomacy And International Relations
SIT Graduate Institute
08.2021 - 08.2022
Program Services Evaluator III
Department Of Economic Security
08.2020 - 08.2021
Community Development Volunteer
Peace Corps- North Macedonia
09.2018 - 03.2020
Teacher of English to Speakers of Other Languages (TESOL)
07-2017
Master of Public Administration (MPA) - Urban Management
Arizona State University
08.2013 - 12.2016
Team Leader - Service Delivery
Flight Centre Travel Group
07.2001 - 07.2018
Bachelor of Science (B.S - Communications
Northern Arizona University
08.1993 - 05.1995