Summary
Overview
Work History
Education
Skills
Timeline
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Eric Rodriguez

Schertz,TX

Summary

Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.

Overview

16
16
years of professional experience

Work History

Non-Injury Auto Adjustor

USAA
08.2022 - Current
  • Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims such as comprehensive, collision, property damage liability, and rental vehicle coverages
  • Negotiates liability for comparative negligence (claimant or adverse carrier)
  • Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate
  • Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements)
  • Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload
  • Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
  • Collaborates and sets expectations with external and internal business partners to facilitate claims resolution
  • Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service.
  • Enhanced customer satisfaction by providing prompt, courteous, and knowledgeable service throughout the claim process.
  • Achieved timely and accurate claim settlements by conducting thorough investigations and damage assessments.
  • Promoted a positive company image by consistently providing excellent service to internal and external customers alike.
  • Adhered strictly to company policies and guidelines, as well as state and federal regulations, ensuring compliance in all aspects of claims handling.

Sales Manager

Spectrum
01.2016 - 10.2021
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Established and cultivated solid business relationships with new or existing customers.

Sales Supervisor

Big Red
01.2014 - 01.2016
  • Boosted team morale and overall sales volume by creating employee incentive sales contests
  • Created and finalized quotes to complete deals between company, vendors, and customers
  • Developed and implemented new sales strategies to update product lines
  • Formalized sales process to enhance operations and promote acquisition of new customers
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
  • Tracked monthly sales to generate reports for business development planning
  • Connected with customers daily to understand needs, provide assistance, and collect feedback to optimize operations
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Supported team members by assisting in upselling products and services and closing sales with customers
  • Promoted a culture of customer focus, product knowledge, and production solutions to build a loyal customer base
  • Supported the sales team by monitoring daily operations and providing information and procedural guidance to staff
  • Supported business performance targets to drive improvements in sales and customer satisfaction levels
  • Exceeded targeted goals and quotas through upselling and strategic customer cultivation
  • Identified key areas within the store where merchandise displays needed to be fixed and items required restocking.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.

Salesperson

Gillman Honda
01.2009 - 01.2014
  • Sparked social conversations with customers to provide a friendly atmosphere and a smooth shopping experience
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales
  • Assisted in the training of new hires on organizational procedures, policies, and sales techniques
  • Acquired new customers and identified unique needs to deliver relevant products
  • Gathered information from clients to create solutions that achieved business needs and desires
  • Placed orders and answered customer questions in-person, through email, and over the phone to maximize customer service
  • Improved profitability and developed a pipeline using multiple marketing channels and sales strategies.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Listened to clients and introduced solutions to satisfy business and personal needs.

Education

Associates Degree in Computer And Information Sciences -

San Antonio College
San Antonio, TX
05.2009

High School Diploma -

Roosevelt High School
San Antonio, TX
05.2006

Skills

  • Sales tracking
  • Profit and revenue-generating strategies
  • Budgeting and P&L
  • Product and service management
  • Auto repair knowledge
  • Billing
  • Multi-line phone system
  • Claims Investigation
  • Problem-Solving
  • Time Management
  • Multitasking Abilities
  • Excellent Communication
  • Attention to Detail
  • Organizational Skills
  • Self Motivation
  • Decision-Making

Timeline

Non-Injury Auto Adjustor

USAA
08.2022 - Current

Sales Manager

Spectrum
01.2016 - 10.2021

Sales Supervisor

Big Red
01.2014 - 01.2016

Salesperson

Gillman Honda
01.2009 - 01.2014

Associates Degree in Computer And Information Sciences -

San Antonio College

High School Diploma -

Roosevelt High School

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Eric Rodriguez