Eric Rodriguez
Corona,CA
Summary
Process-minded PMP professional who brings stability, clarity, and follow-through to complex work. Experienced in improving workflows, supporting system implementations, and helping teams operate with fewer issues and more confidence. Known for steady communication, thoughtful problem-solving, and an ability to bring structure to environments that need clearer processes. Currently expanding Agile capabilities to support teams that value adaptability and continuous improvement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Educational Technology Specialist
Corona- Norco Unified School District
12.2018 - Current
- Implemented workflow improvements that increased clarity, reduced turnaround times, and strengthened consistency across user support processes.
- Coordinated with technical teams to maintain accurate data flows and ensure users had dependable access to required systems.
- Supported system rollouts by managing access setup, identifying issues early, and assisting users throughout implementation phases.
- Resolved data flow and roster-related issues across platforms to maintain reliable system functionality for staff and students.
- Developed clear documentation and self-help resources to support users and reduce repeated inquiries.
- Tracked project timelines, communicated updates, and supported implementation tasks for department initiatives involving digital tools.
- Assisted with improvements to textbook inventory processes by supporting Destiny data cleanup, curriculum alignment, and coordination with school sites.
- Identified workflow gaps and collaborated with teams to improve clarity and strengthen system reliability.
Confidential Personnel Technician
San Bernardino County Superintendent of Schools
03.2023 - 08.2023
- Maintained confidential personnel records and HR data with a focus on accuracy, compliance, and timely updates.
- Processed employee changes, leaves, and status updates in alignment with established procedures and timelines.
- Assisted with recruitment and hiring processes by preparing files, tracking candidate information, and coordinating with internal stakeholders.
- Responded to employee and supervisor inquiries, providing clear information while protecting sensitive data.
- Reviewed documentation for completeness and consistency, flagging discrepancies and coordinating corrections as needed.
Human Resources Technician Internship
Corona- Norco Unified School District
06.2022 - 08.2022
- Maintained accurate HRIS records used for reporting, workforce planning, and compliance.
- Prepared personnel reports and summaries to support leadership decision-making.
- Improved documentation and file management workflows to increase consistency and transparency.
- Resolved data discrepancies by reviewing records, coordinating with staff, and applying updated procedures.
Administrative Support
Professional Landscaping Inc.
04.2017 - 08.2018
- Organized and maintained documentation for budgeting, training, and compliance to support daily operations.
- Delivered basic staff training that improved workflow consistency and internal communication.
- Maintained accurate records for audits and internal reviews.
Education
Bachelor of Science - Business Administration Management and Human Resources
CAL STATE POLYTECHNIC UNIVERSITY
PomonaPomona
Associate of Science - Business Administration Management and Computer Information Systems
NORCO COLLEGE
Norco, CANorco, CA
Skills
- Implementation Support
- Workflow and Process Improvement
- Cross-Functional Coordination
- Project Scheduling and Tracking
- User Support and Enablement
- Documentation and Training
Certification
Project Management Professional (PMP), PROJECT MANAGEMENT INSTITUTE
Professional References
UPON REQUEST
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Confidential Personnel Technician
San Bernardino County Superintendent of Schools
03.2023 - 08.2023
Human Resources Technician Internship
Corona- Norco Unified School District
06.2022 - 08.2022
Educational Technology Specialist
Corona- Norco Unified School District
12.2018 - Current
Administrative Support
Professional Landscaping Inc.
04.2017 - 08.2018
Bachelor of Science - Business Administration Management and Human Resources
CAL STATE POLYTECHNIC UNIVERSITY
Associate of Science - Business Administration Management and Computer Information Systems
NORCO COLLEGE