Eric Rogers
Oxon Hill,MD
Summary
Results-oriented professional with experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, maximize customer satisfaction and increase store profits. Adept at problem-solving and developing successful strategies to exceed goals.
Overview
16
16
years of professional experience
Work History
Store Leader
GameStop
08.2020 - Current
- Planned optimal workflow through successful scheduling and task delegation.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Supervised daily operations by directing customer service, inventory and sales operations.
Manager, Sales Associate/ Manger
Wireless Advocates
03.2017 - 08.2020
- Managed and coached to all company minimum standards
- Process orders to ensure kiosk has all materials to do day to day tasks
- Maintain scheduling needs based on business needs
- Handled all customer escalations to ensure company and customer relations
- Provides a high level of customer service support with product expertise and advanced selling skills
- Guides customer through the purchasing decision and activations process, and educates the customer on their new purchases
- Maintains records of returns, schedule changes, product enhancements or changes, and product pricing
- Resolves return credit problems
- Provides a high level of customer service support with product expertise and advanced selling skills
- Guides customer through the purchasing decision and activation's process, and educates the customer on their new purchases
Sales Associate/Manager
BOOST MOBILE
07.2013 - 03.2017
- Achieved sales goals and service performance requirements through new customer sales, sales of accessories and features, and by providing excellent customer satisfaction
- Managed inventory counts and overnight inventories
- Made sure all disputes were handled with customers to ensure quality and happy visit
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
Associate/Store Manager
RadioShack
02.2008 - 07.2013
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Quander Road High School
Alexandria, VA06.2008
Skills
- Strong Leadership
- Excellent Time Management
- Excellent Sales And Negotiation Skills
- Ability To Motivate And Lead A Team
- Good Planning And Organizational Skills
- Delegation and Supervision
- Team Development
- Adaptable to Changing Demands
Timeline
Store Leader
GameStop
08.2020 - Current
Manager, Sales Associate/ Manger
Wireless Advocates
03.2017 - 08.2020
Sales Associate/Manager
BOOST MOBILE
07.2013 - 03.2017
Associate/Store Manager
RadioShack
02.2008 - 07.2013
High School Diploma -
Quander Road High School
Similar Profiles
Trevor BellTrevor Bell
Store Manager at GameStopStore Manager at GameStop
William FetzkeWilliam Fetzke
Assistant Store Manager at GameStopAssistant Store Manager at GameStop
Zelinda HarleauxZelinda Harleaux
Assistant Manager at GameStopAssistant Manager at GameStop
Caitlin KorthCaitlin Korth
Store Manager at GameStopStore Manager at GameStop
Bianca PadullaBianca Padulla
Supervisor at HONEST GREENSSupervisor at HONEST GREENS