Summary
Overview
Work History
Education
Skills
Timeline
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Eric Rogers

Willingboro,NJ

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Verizon
08.2007 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in training programs to enhance product knowledge and customer service skills.

Lead Builder

NVR Building Products
04.2005 - 08.2007
  • Reduced project delays by effectively managing subcontractors and ensuring timely delivery of materials and services.
  • Collaborated closely with architects and engineers to bring clients'' visions to life while adhering to local building codes and regulations.
  • Enhanced overall project efficiency by streamlining construction processes and implementing time-saving strategies.
  • Contributed significantly to company growth by securing repeat business from satisfied clients as well as attracting new clientele through strategic marketing efforts.
  • Completed multiple high-quality residential projects within budget constraints, incorporating sustainable building practices whenever possible.
  • Implemented cost-saving measures during the design phase, enabling clients to maximize their investment while maintaining functional space requirements.
  • Championed the use of advanced construction technology on job sites, improving speed, accuracy, and overall project outcomes.

Education

Associate of Arts - Business Management

Penn State University
State College, PA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Relationship building
  • Conflict resolution
  • Microsoft Excel
  • Microsoft outlook
  • Professional telephone demeanor
  • Microsoft PowerPoint

Timeline

Customer Service Representative

Verizon
08.2007 - 08.2025

Lead Builder

NVR Building Products
04.2005 - 08.2007

Associate of Arts - Business Management

Penn State University

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