Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

Eric Rojas

Cary,NC

Summary

Passionate Manager and Trainer with extensive knowledge of Food and Workplace safety, training and success working with Employees and Management around the United States with different cultures, learning styles and personalities. Devoted to long-lasting and comprehensive results for every trainee.

Overview

4
4
years of professional experience
1
1
Certification

Work History

NRO Trainer

Cava Corporate
Morrisville, NC
07.2021 - 03.2022
  • Mentored and trained new hires, resulting in stronger staff development and increased productivity based on company needs and standards.
  • Completed 2022 Cava NRO Trainer Bootcamp
  • Monitored trainee workflow and behaviors throughout training process.
  • Opening restaurants across the US in New Markets; San Antonio, South Carolina, Dallas, Plano, and Arizona. As well as existing markets; New Jersey, Nashville, Atlanta, and North Carolina.
  • Quickly adapted training plans for store needs, keeping timelines, standards and desires in mind.
  • Training and teaching corporate tools, Recipe Cards, Station Execution Job Aids, and Management resources
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.
  • Culinary Training with Head Chefs; Trained with certified Chef's on food safety, recipe card execution and in depth food knowledge.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Led cross-functional training for external and internal hires and executed all training materials.
  • Held demonstrations and one-on-one coaching sessions on standards and procedures
  • Helped developed effective training teaching aids, schedules and training layout.
  • Collaborated with management to identify company training needs and scheduling.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Trained and coached new General Managers & Managers on store procedures, policies and customer service.
  • Reviewed effectiveness of programs and proposed updates to maximize success regularly

Team Member

Cava
Morrisville, NC
02.2021 - 07.2022
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Worked different stations such as Grill, Prep, Digital Ordering, Cashier, and Customer Service to provide optimal coverage and meet production goals.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Pursued learning opportunities to advance knowledge and take on leadership position.

Service Manager

Chipotle Mexican Grill
12.2019 - 12.2020
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Tracked food production levels, meal counts and supply costs.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.

Host

Outback Steakhouse
Cary, NC
05.2019 - 09.2019


  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Used cash registers and credit card machines to cash out customers.
  • Recorded available tables after seating each party using specialized seating software.

Crew Member

McDonald’s
Cary, NC
06.2018 - 08.2018
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Reduced customer wait times by quickly operating customer window and sales register.

Education

High School Diploma -

Cary High School
Cary, NC
01.2020

Skills

  • Training
  • Quality Inspections
  • Workplace Safety
  • Orientation and Onboarding
  • Team Exercises
  • Management Consultation
  • Team Building
  • Adapting to change
  • Problem Solving
  • Boosting Team Morale
  • Running Shifts
  • Training Method Development

Websites

Accomplishments

  • 15+ Restaurants
  • Opened 5 New Markets
  • 150+ Employees Trained
  • 60+ Managers Trained
  • 3 General Managers Trained
  • Helped raise $30,000 total in Community Day events

Certification

Serv Safe Food Safety Certified

Microsoft Word Certified

Microsoft PowerPoint Certified

Microsoft Excel Certified

Additional Information

Founder and Owner of MjMade

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

NRO Trainer

Cava Corporate
07.2021 - 03.2022

Team Member

Cava
02.2021 - 07.2022

Service Manager

Chipotle Mexican Grill
12.2019 - 12.2020

Host

Outback Steakhouse
05.2019 - 09.2019

Crew Member

McDonald’s
06.2018 - 08.2018

High School Diploma -

Cary High School

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