ERIC ROMERO
Las Vegas,NV
Summary
Results-driven leader with 12+ years of experience spanning financial services and military operations. Proven expertise in program management, training development, and strategic leadership across complex organizations. Former Personal Banker with Bank of America, currently serving as a Course Chief and Program Manager in the U.S. Air Force. Prepared to leverage this experience and academic excellence to excel in graduate-level business and technology studies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Leader / Supervisor
United States Air Force
Nellis AFB, NV
11.2016 - Current
- Set performance expectations, tracked team metrics, and delivered constructive coaching.
- Enhanced mission readiness by optimizing workflows and aligning instructor capabilities to curriculum requirements.
- Mentored junior Airmen and Supervisors, developing next-generation leadership across training squadrons.
Relationship Manager
Bank of America
Santa Barbara, CA
06.2012 - Current
- Delivered tailored financial solutions to individual and small business clients.
- Exceeded service and sales metrics while maintaining a deep knowledge of financial products.
- Built long-term client relationships, and resolved complex service issues.
- Conducted market analysis and helped drive new client acquisition strategies.
- On military leave.
Personal Banker
JPMorgan Chase
Santa Barbara, CA
06.2009 - 05.2012
- Consulted clients on personal and business financial needs, offering appropriate banking solutions.
- Increased sales through strategic cross-selling and client education.
- Collaborated with branch teams to meet monthly growth targets and strengthen client trust.
Education
Bachelor of Arts - Business Administration
University of Arizona Global Campus
Chandler, AZ05.2025
Skills
- Strategic Planning
- Program & Project Management
- Process Improvement
- Team Leadership & Mentorship
- Organizational Communication
- Employee Development & Training
- Cross-functional Collaboration
- Customer Relationship Management
- Operational Planning
- Technical Support & Systems Oversight
- Problem Solving
- People Management
Certification
CompTIA Security+ – March 2025
Leadership & Achievements
- Spearheaded a $2M modernization of the Air Force simulation system, resolving 4 years of outdated infrastructure, enhancing joint air-ground training capabilities.
- Coordinated with Air Combat Command, and defense contractors to align program contracts and ensure compliance with emerging joint domain control standards.
- Deployed a Mobile Training Team to Hawaii, saving the Department of Defense ~$250K in travel and lodging by training 64 personnel on-site.
Accomplishments
- Summa Cum Laude
- Golden Key International Honour Society, Member
- SALUTE Veterans National Honor Society
- Distinguished Graduate, Air Force Professional Military Education- Airman Leadership School-Awarded to the top 10% of the class based on academic performance and leadership skills.
Timeline
Team Leader / Supervisor
United States Air Force
11.2016 - Current
Relationship Manager
Bank of America
06.2012 - Current
Personal Banker
JPMorgan Chase
06.2009 - 05.2012
Bachelor of Arts - Business Administration
University of Arizona Global Campus
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