ERIC ROPER
SAN ANTONIO,TX
Summary
Results driven Restaurant Operator with 20+ years of experience leading high-volume dining and bar establishments to exceed operational, financial, and guest satisfaction goals. I love coaching and developing people, and am skilled in team leadership, cost control, and strategic menu planning. Adept at fostering a positive work culture, training staff for excellence, and ensuring compliance with health and safety standards. Passionate about delivering exceptional guest experiences while optimizing efficiency and profitability.
Overview
19
19
years of professional experience
Work History
Operating Partner
Tommy John’s Tailgate
06.2024 - Current
- Overseeing all operations from daily operations to monthly events.
- Maintaining profitability and constantly working to improve on waste and efficiency.
- Hosting monthly parties, as well as holding parties for local businesses.
- Daily communication with staff and vendors to ensure proper accountability and execution.
- Daily cash handling and overview of all transactions.
- Product order assurance to maintain low waste.
- Constant guest interaction/ employee coaching to ensure a quality experience is being delivered.
Regional Manager
Little Woodrow’s
06.2023 - 06.2024
- Directed regional operations, ensuring compliance with company policies and operational standards.
- Fostered strong relationships with local vendors to optimize supply chain efficiency.
- Implemented training programs for management staff, enhancing leadership capabilities across regions.
- Overseeing all operations from daily operations to monthly events.
- Maintaining profitability and constantly working to improve on waste and efficiency.
- Hosting monthly parties, as well as holding parties for local businesses.
- Daily communication with staff to ensure proper accountability and execution.
- Daily cash handling and overview of all transactions.
- Product order assurance to maintain low waste.
- Constant guest interaction/ employee coaching to ensure a quality experience is being delivered.
Construction Manager
First America Homes
01.2023 - 05.2023
- Managed multiple home building projects, met deadlines for all stages of building process.
- Acquired new trade partners and set standards of work expectations.
- Negotiated ongoing price changes in material and labor with trade partners.
- Collaborated with city inspectors and third party partners for city permits and inspections.
- Coached trade partners on safety guidelines, compliance regulations, and home plans.
- Adjusted home plans to buyer selection/expectations, and relayed plans to trade partners.
- Addressed buyer concerns and set expectations for build process.
Construction Manager
David Weekley Homes
09.2020 - 10.2022
- Managed multiple home building projects, met deadlines for all stages of building process.
- Acquired new trade partners and set standards of work expectations.
- Negotiated ongoing price changes in material and labor with trade partners.
- Collaborated with city inspectors and third party partners for city permits and inspections.
- Coached trade partners on safety guidelines, compliance regulations, and home plans.
- Adjusted home plans to buyer selection/expectations, and relayed plans to trade partners.
- Addressed buyer concerns and set expectations for build process.
General Manager
Little Woodrow's
04.2016 - 09.2020
- Worked daily operations in all areas to ensure and maintain sales and profitability.
- Provided positive, fun work environment, as well as motivated and encouraged staff.
- Overseeing all operations from daily operations to big monthly events.
- Maintaining an EBITDA of 35 and constantly working to improve on waste and efficiency.
- Hosting monthly parties, as well as holding large business parties for local businesses.
- Maintaining daily operations, communicating with staff and vendors to ensure proper accountability and execution.
- Daily cash handling and overview of all transactions.
- Product order assurance to maintain low waste.
- Guest interaction to ensure a quality experience is being delivered.
FOH, Kitchen, Bar Manager
Hooters of America
05.2012 - 04.2016
- Worked daily operations in all areas to ensure and maintain sales and profitability.
- Daily cash handling and overview of all transactions.
- Product order assurance to maintain low waste.
- Guest interaction to ensure a quality experience is being delivered.
- Provided positive, fun work environment, as well as motivated and encouraged staff.
- Contacting unsatisfied guests to help maintain guest retention.
- Performing weekly inventory to maintain results under desired inventory cost goals.
- Performing new hire orientations.
- Scheduling all staff on a weekly basis to help grow business as well as maintain labor hour goals.
- Keeping the restaurant up to EcoSure, TABC, and Health Department standards at all times.
FOH, Bar Manager
Chili's Grill and Bar
07.2010 - 04.2012
- Worked daily operations in all areas to ensure and maintain sales and profitability.
- Daily cash handling and overview of all transactions.
- Product order assurance to maintain low waste.
- Guest interaction to ensure a quality experience is being delivered.
- Promoting a fun work environment, while keeping employees in line with standards of the restaurant and knowledgeable about new promotions.
- Performing weekly inventory to maintain results under desired inventory cost goals.
- Scheduled staff on a weekly basis to help grow business as well as maintain labor hour goals.
- Keeping the restaurant up to EcoSure, TABC, and Health Department standards at all times.
- Assisting with and raising money for various charities through the brand.
FOH, Bar Manager
T.G.I.Friday's
03.2007 - 06.2010
- Worked daily operations in all areas to ensure and maintain sales and profitability.
- Daily cash handling and overview of all transactions.
- Product order assurance to maintain low waste.
- Guest interaction to ensure a quality experience is being delivered.
- Promoting a fun work environment, while keeping employees in line with standards of the restaurant and knowledgeable about new promotions.
- Performing weekly inventory to maintain results under desired inventory cost goals.
- Scheduled staff on a weekly basis to help grow business as well as maintain labor hour goals.
- Keeping the restaurant up to EcoSure, TABC, and Health Department standards at all times.
- Run frequent bar competitions to help promote the brand, as well as keep and test bartender's knowledge and raise money for charities.
- Hold bar training meetings to give insight on daily efficiency, as well as teach bartender flair to help increase guest counts and build sales.
Education
BA - History
Del Mar College
Corpus Christi, TX05.2002
Skills
- Serve Safe Certified
- TABC Certified
- OSHA Certified
- Proficient in:
-MicroS
-Aloha
-RPower
-Toast
-Toast Tables
-Toast XtraCHEF
-Microsoft Office
Timeline
Operating Partner
Tommy John’s Tailgate
06.2024 - Current
Regional Manager
Little Woodrow’s
06.2023 - 06.2024
Construction Manager
First America Homes
01.2023 - 05.2023
Construction Manager
David Weekley Homes
09.2020 - 10.2022
General Manager
Little Woodrow's
04.2016 - 09.2020
FOH, Kitchen, Bar Manager
Hooters of America
05.2012 - 04.2016
FOH, Bar Manager
Chili's Grill and Bar
07.2010 - 04.2012
FOH, Bar Manager
T.G.I.Friday's
03.2007 - 06.2010
BA - History
Del Mar College