ERIC RUIZ
Ripon,CA
Summary
Dynamic Solutions Advisor at ADT/Everon Fire and Security with a proven track record of exceeding sales quotas, achieving 115% last fiscal year. Skilled in security system design and customer relationship management, I excel in lead generation and effective communication, ensuring exceptional service and satisfaction throughout the sales process.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Solutions Advisor
ADT/Everon Fire and Security
Anaheim, CA
05.2017 - Current
- Main objective of my position is to reactivate accounts that have gone out of service
- This is primarily people who move into homes or businesses that having existing systems
- This also includes talking to the customer about benefits of matrix, DVR or NVR setups related to CCTV
- I have a hands-on approach through the whole process of sale, install/design and customer follow-up
- I have been over my sales quota the last 4 years with finishing last fiscal year 115% to quota
- Self-generate sale leads
- Run company generated leads
- Provide customers with security reviews
- Train new reps
- Learn about new products and services as they hit our market
- Made a team lead
Service Tech
Yorba Linda, CA
06.2012 - 10.2012
- Service Champions heating and air, I would provide the customers with tune-ups of their heaters and air conditioners and make any recommendations for upgrades
- I would also look for anything that wasn't safe or up to code
- Educate customers on upgrades and safety
- Ensure systems were up to code and safe
- Inspect duct work for asbestos
Reserve Police Officer
Palo Alto Police Department
Palo Alto
03.2010 - 05.2010
- Assist police officers with official duties
- Help with special events
- Learn department policies and procedures
Merchandiser
Pepsi
Modesto, CA
07.2005 - 10.2005
- I would drive to different stores and restock the shelves with Pepsi products
- It was my job to build displays and rotate product to avoid spoilage
- Obtained my forklift certification
- Utilized time management skills
- Communicated with managers with what needed to be done
- Learned safe and proper working techniques
Service Clerk
Save Mart
Ceres, CA
01.2004 - 06.2005
- My main task would be to bag groceries and help customers to their cars
- I would also help customers locate items
- Always provided customers with friendly service
- Learned the fundamentals of good customer service
- Promoted to meat clerk before I left the company
Account Executive
, CA
02.2016
- Present Anderson Audio/Visual, Data Cabling, & Security Irvine/East, Primary focus with my current position is on businesses with 10 or more employees
- Typically, the clients I try to get in front of are relocating, building a new location, or renovating sites
- My appointments usually consist of doing a job walk of the site with the contact person to review low voltage needs
- I then put together a proposal which I typically present to the client in person a week or so after the initial meeting
- During the proposal process I work closely with our engineers to ensure we are meeting the client’s needs and that we design a comprehensive solution
- Key part of my position is to network with other professionals from different industries who are pursuing similar clients
- Self-Generate leads through phone and field activity
- Able to work both independently and as part of a team
- Collaborate with IT, project management and facilities personnel
- Constantly adding strategic networking partners
- Experienced in giving in person presentations to decision makers
Modesto, Fullerton, CA
05.2012
- I worked in various departments with the company
- I worked in car audio, gaming and home theater
- Most of my time was spent in home theater
- I would assist customers with any questions or needs and also made recommendations on product
- Also received constant training on customer service, selling skills and product
- Trained new associates
- Made a full time associate while at the Modesto store
- Constantly learning about new products
Sales Associate
Best Buy
10.2005
Education
Associates Degree - administration of justice, general studies
Modesto JC
Modesto12.2006
Skills
- Security, Access control, CCTV system design
- Lead generation
- Customer relationship management
- Customer needs assessment
- Cross-functional collaboration
- Effective communication
- Problem solving
- Time management
Certification
California POST certificate, Earned at the Stanislaus Sheriff's Academy in Modesto., 6 month course of over 50 hours a week. Trained in firearms, case law, defensive tactics, and conflict resolution. Learned mental and physical toughness.
References
- Spencer Ury, Federal Corrections Officer, 209-918-9920
- Peter Valencia, Best Buy Sales Manager, 209-404-1673
Languages
Spanish, Fluent, I am able to read and write Spanish.
Software System Skills
- Microsoft office (word, excel, and powerpoint)
- Typing Speed: 40 WPM
- Salesforce
Timeline
Solutions Advisor
ADT/Everon Fire and Security
05.2017 - Current
Account Executive
02.2016
Service Tech
06.2012 - 10.2012
05.2012
Reserve Police Officer
Palo Alto Police Department
03.2010 - 05.2010
Sales Associate
Best Buy
10.2005
Merchandiser
Pepsi
07.2005 - 10.2005
Service Clerk
Save Mart
01.2004 - 06.2005
Associates Degree - administration of justice, general studies
Modesto JC
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