Eric Ryckaert

• Exercise independent judgement to resolve complex routing issues, balancing operational priorities, maintenance constraints, and fleet availability while serving as a coordination link between planning and day-of-operation teams.

• Coordinate with team members to resolve aircraft routing conflicts efficiently, minimizing operational disruption and maintenance impact.

• Work with operations coordinators to balance real-time operational needs with maintenance routing requirements, negotiating solutions that protect aircraft positioning while supporting on-time performance and customer demand.

• Evaluate daily aircraft routings for errors, conflicts, and inefficiencies, proactively modifying plans to improve aircraft utilization and streamline operations.

• Communicate with stations and maintenance planners to ensure aircraft are positioned correctly to support scheduled maintenance, operational demand, and recovery planning.

• Developed and maintained positive and trusting customer relationships by communicating and addressing individual needs.
• I was expected to speak with clients and determine their needs and wants while finding appropriate properties to fit them.
• Communicated and coordinated with properties and conducted showings.

• I was responsible for generating my own leads, maintaining those numerous relationships, and communicating with them quickly and effectively.
• Using client information and the property database, I found appropriate properties for my clients and then conducted showings while addressing questions and concerns.
• Generated applications and collected application fees promptly.

• I held many responsibilities in the office and worked to fill in the gaps where needed. In addition to overseeing record retention at the firm, I was also a receptionist, ran conflict checks for attorneys, made purchase orders, was responsible for daily office cleanliness and simple maintenance, ran deliveries, and assisted by physically filing and retrieving documents from court.