Eric Sanabria
Newark,NJ
Summary
Hello! My name is Eric Sanabria, I am a diplomatic customer service professional, experienced in defining and analyzing customer requests to resolve issues. I have history managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. I am a Confident communicator recognized for consistently receiving excellent customer feedback and have multitasking and time management abilities. Always devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Service
Home Depot
Clifton, NJ
04.2022 - Current
- Process checkouts and return transactions
- Scan goods and ensure pricing is accurate
- Cross sell products and introduce new ones
- Maintain the stock condition of assigned areas
- Apply customers to Home Depot credit cards
- Direct customers to products and help in purchasing decisions
- Maintained the cleanliness and order of the check-out area
- Developed strong customer relationships to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Warehouse worker
Rug Renovating
East Orange, NJ
04.2020 - 03.2022
- Loading dock- Help accept incoming shipments and accurately load outgoing shipments
- Assist in inventory of warehouse stock and reconciliations
- Use the fork lift to move shipments to designated areas in the plant
- Inspection- Photographed and measured rugs for damage/quality control
- Provide inspection reports in a timely manner
- Assist the wash floor and dry room with the handling of large rugs
- Wrap rugs and load on a cart to prepare for next day delivery
- When needed would go to onsite pick-ups and deliveries to assist the drivers
- Communicate with Sales representative on arrival of their orders (rugs)
- Examined packages and goods for damage and notified vendors of replacement needs.
- Contacted suppliers and vendors to resolve product, order and shipping discrepancies.
Warehouse worker
Brickforce Transportation Inc
Passaic, NJ
03.2020 - 10.2020
- Receiving and processing incoming orders for shipment, accurately marking and labeling orders
- Quality control- Inspecting Inventory for damages, communicating errors to relevant parties
- Filling orders from line, packaging orders and putting them onto the pallets for the forklift
- Fork lift driver, stacked orders on to the forklift and transported to designated areas in a timely fashion
- Assist in receiving dock operations by loading or unloading shipments
- Mechanically use a forklift or order- picker, using a full range of peripheral vision to operate such equipment safely
- Record numbers of units handled and moved, using daily production sheets or work tickets
- Perform other related duties as assigned
- Contacted suppliers and vendors to resolve product, order and shipping discrepancies.
Customer Service
Burger King
Nutley, NJ
01.2019 - 01.2020
- Greet guests with a smile, receives orders, processes payments, and respond appropriately to customer issues
- Operate cash register or point of sale devices as needed
- Verifies the accuracy of guest’s orders and payment
- Cleans kitchen area, counters, food preparation areas, and utensils
- Responds to guests needs in a professional and polite manner
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Server/Cashier
Cucina
Nutley, NJ
01.2016 - 01.2018
- Greeted and assisted the customers who enter the restaurant
- Provide detailed menu information
- Trained new team members in cash register operation, stock procedures and customer services.
- Serve food and drinks
- Handled clean and dirty dishes
- Set tables and Ensure tables are ready for next guest when needed
- Ensure food arrived on time
- Sweep/Mop
- Provided exceptional customer service
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
Graduate -
Nutley High School
Skills
- Ability to work under pressure
- Exceptional social and organizational skills
- Punctual and hard working
- Ability to Multitask
- Forklift driver
- De-escalation Techniques
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- 50 wpm Typing Speed
- POS Systems and Ordering Platforms
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Customer Service
- Inbound and Outbound Calling
- Microsoft Office
- Computer Skills
Timeline
Customer Service
Home Depot
04.2022 - Current
Warehouse worker
Rug Renovating
04.2020 - 03.2022
Warehouse worker
Brickforce Transportation Inc
03.2020 - 10.2020
Customer Service
Burger King
01.2019 - 01.2020
Server/Cashier
Cucina
01.2016 - 01.2018
Graduate -
Nutley High School
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