Eric Sanchez
Austin
Summary
Dynamic hospitality professional with extensive experience at Hotel Continental Tapestry Collection by Hilton. Proven expertise in staff management and guest relations, enhancing satisfaction through personalized service. Skilled in shift scheduling and conflict mediation, fostering teamwork and ensuring operational excellence. Committed to training and developing staff for optimal performance and guest experiences.
Professional in hospitality management with solid background in front office operations. Demonstrates exceptional leadership in team collaboration and consistently delivers results. Skilled in staff training, guest relations, and problem-solving. Adaptable and reliable, thrives in dynamic environments and ensures seamless service delivery.
Overview
4
4
years of professional experience
Work History
Front Office Supervisor
Hotel Continental Tapestry Collection by Hilton
08.2023 - Current
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
Housekeeping Supervisor
Hampton Inn By Hilton
08.2022 - 08.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Front Desk Agent
Meridian Hotel
06.2021 - 08.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
GED -
Windham School District
Beeville, TX07-2017
Skills
- Shift scheduling
- Staff management
- Multitasking proficiency
- Reservation management
- Property management systems
- Front desk operations
- Staff training and development
- Complaint handling
- Guest relations management
- Conflict mediation
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Front Office Supervisor
Hotel Continental Tapestry Collection by Hilton
08.2023 - Current
Housekeeping Supervisor
Hampton Inn By Hilton
08.2022 - 08.2023
Front Desk Agent
Meridian Hotel
06.2021 - 08.2022
GED -
Windham School District
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