Windows
Eric Sanchez
AV Technician
Staten Island,NY
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
6
6
Certifications
Work History
AV/VC Maintenance Technician
Meta on Behalf of EOS IT Solutions
07.2025 - Current
- Facilitate consistent technical support for video conferencing apparatus and in-room AV technologies.
- Identify and address hardware and software issues guaranteeing minimal disruption for end users.
- Facilitate root cause analysis aimed at recognizing repetitive issues and deploy solutions to eliminate future incidents.
- Assess trends in av/vc issues to elevate service quality and streamline operational processes.
- Record solutions and best practices to improve team knowledge and operational efficiency.
- Engage in commissioning process of AV systems for retrofits and new constructions.
- Validate all installations adhere to company guidelines and satisfy client needs.
A/V Field Technician
EOS IT Solutions
01.2023 - 07.2025
- Tested and calibrated audio and visual equipment to verify proper operation.
- Performed service and system maintenance as directed.
- Pulled and terminated variety of cables.
- Created and implemented technical support plans for audio-visual systems.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Diagnosed and executed resolution for network and server issues.
- Proven ability to learn quickly and adapt to new situations
- Used critical thinking to break down problems, evaluate solutions and make decisions
Service Technician Manager
Sprint/Assurant
08.2014 - 12.2022
- Maintained office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and mobile devices
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Exceeded goals through effective task prioritization and great work ethic
Lead Technical Consultant
Sprint/Asurion
08.2014 - 09.2021
- Analyzed client business processes to propose optimal software applications for unique requirements.
- Presented business leaders with ROI estimations to drive project planning.
- Organized system operating procedures to strengthen controls.
- Installed system updates to address vulnerabilities and reduce security issues.
- Enhanced and reconstructed computer systems to increase efficiency.
- Drove operational improvements which resulted in savings and improved profit margins
Education
Bachelor of Science - Network And Communications Management
DeVry University
New York 02.2019 - Current
Skills
Power tool proficiency
Preventive Maintenance
Mechanical troubleshooting
Troubleshooting skills
Hand and power tools
Equipment installation
Software
Mac OS
IOS
Android
Certification
WISE Level 2 Technician
Timeline
AV/VC Maintenance Technician
Meta on Behalf of EOS IT Solutions
07.2025 - Current
A/V Field Technician
EOS IT Solutions
01.2023 - 07.2025
Crestron Certified Technician
01-2023
Extron Certified Technician
01-2023
OSHA 30 Certified
01-2023
Bachelor of Science - Network And Communications Management
DeVry University
02.2019 - Current
WISE Level 2 Technician
03-2017
Apple Certified Repairman
03-2017
Samsung Certified Repairman
03-2017
Lead Technical Consultant
Sprint/Asurion
08.2014 - 09.2021
Service Technician Manager
Sprint/Assurant
08.2014 - 12.2022