Eric Santillan
Delano,CA
Summary
Dynamic professional with extensive experience in human resources and public relations at Inland Respite Inc. Proven ability to enhance team productivity and ensure compliance with safety regulations. Skilled in CPR instruction and conflict resolution, consistently delivering exceptional support and care to clients while implementing efficient billing processes.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Company Representative
A&S Management Services
Brawley, Ca
03.2023 - 05.2025
- Coordinated cross-functional teams on targeted campaigns, improving engagement with specific customer segments.
- Conducted market research and analysis to pinpoint potential customers, supporting strategic sales initiatives.
- Advertised properties to general public through networking, brochures, ads, and multiple listing services, enhancing property visibility.
Human Resource Coordinator/Safety Officer
Inland Respite Inc.
Riverside, Ca
01.2002 - 08.2014
- Monitored employee compliance with required 1st Aid & CPR certifications to ensure readiness for emergencies
- Interviewing potential employees
- Orientation for new employees
- Involvement in Quarterly meetings with employees
- Reprimands/Suspensions to employees as part of job description
- Executed employee terminations following company policy.
- Overlooking any potential Hazards throughout the office
- Inspected fire extinguishers for proper charge and replaced as necessary to maintain safety standards
- Earthquake drills and escape route plans
- Developed training materials for new staff on operational procedures.
- Monitored compliance with state regulations and agency policies.
- Provided support in resolving client concerns and service issues.
- Collaborated with community partners to enhance service offerings.
- Resolved conflicts between team members regarding resources or workloads.
- Streamlined resource coordination processes, enhancing efficiency and effectiveness in operations
Billing Specialist
Imperial Valley Home Healthcare
Brawley, Ca
01.1996 - 01.1997
- Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
- Resolved billing inquiries for home healthcare services to enhance customer satisfaction.
- Collaborated with healthcare staff to ensure proper billing procedures.
- Implemented improved workflows for timely invoicing and follow-up.
- Produced monthly reports on billing activities to inform management decisions.
- Executed tasks for management to support operational effectiveness.
Billing Clerk
Imperial Valley Respite
Brawley, Ca
01.1991 - 01.1995
- Ensured compliance with billing regulations and company policies during transactions.
- Executed data import, scanning, and manual keying to verify invoice accuracy.
- Created processes that enhanced efficiency and accuracy of billing operations.
- Checked figures, postings, and documents for accuracy.
- Entered timecards into payroll system, ensuring accuracy of employee records.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
CPR & 1st Aid Instructor
Imperial Valley Respite/South Bay Respite
Brawley, Ca
01.1989 - 01.1992
- Conducted lectures, demonstrations, and group activities to actively engage students and enhance learning.
- Used videos, lectures and moderated discussions to engage students during class.
- Assessed student progress and provided constructive feedback regularly.
- Evaluated performance of students and made provisions to meet learning needs.
- Adjusted curriculum based on student feedback and performance to improve learning outcomes.
- Implemented instructional materials and curriculum to meet specific program needs.
- Coordinated extracurricular activities that fostered social skills and teamwork among students.
Respite Worker
Imperial Valley Respite
Brawley, Ca
01.1987 - 01.1990
- Delivered in-home respite care to provide families with temporary relief and enhance quality of life for individuals with disabilities.
- Provided compassionate care and support to individuals with disabilities.
- Supported clients with daily living activities and personal hygiene tasks to promote independence and well-being.
- Collaborated with families to create personalized care plans for clients.
- Assisted clients with transferring between beds and wheelchairs to ensure comfort and safety.
- Documented client progress and concerns in detailed reports.
- Maintained confidentiality of sensitive information at all times.
- Organized summer camp activities and schedules to create a safe, enjoyable environment for all participants.
Education
High School Diploma -
Brawley Union High
Brawley, CA06-1988
Associate of Science - Business Administration
Bakersfield College
Bakersfield, CA04-2026
Skills
- CPR & 1ST Aid Instructor
- Billing Clerk
- Human Resources
- Employee onboarding
- Public Relations
- Safety Officer
- Respite Worker
Certification
CPR & 1st Aid Instructors Certificate
Timeline
Company Representative
A&S Management Services
03.2023 - 05.2025
Human Resource Coordinator/Safety Officer
Inland Respite Inc.
01.2002 - 08.2014
Billing Specialist
Imperial Valley Home Healthcare
01.1996 - 01.1997
Billing Clerk
Imperial Valley Respite
01.1991 - 01.1995
CPR & 1st Aid Instructor
Imperial Valley Respite/South Bay Respite
01.1989 - 01.1992
Respite Worker
Imperial Valley Respite
01.1987 - 01.1990
High School Diploma -
Brawley Union High
Associate of Science - Business Administration
Bakersfield College