ERIC SCHAENZER
HILLSBORO,OR
Summary
I'm a proven leader at Ambrosia QSR (Burger King) with a solid background in team management and inventory control. Excelled in enhancing customer loyalty through exceptional service and staff training. Achieved significant improvements in operational efficiency and staff performance, demonstrating strong complaint resolution skills and a commitment to quality. I have ample experience in both FOH and BOH operations. Willing to learn and improve myself at all times
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Ambrosia QSR (Burger King)
11.2019 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Assistant Manager
Ambrosia QSR (Burger King)
01.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Shift Leader
Ambrosia QSR (Burger King)
10.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Team Member
Ambrosia QSR (Burger King)
06.2017 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
Education
High School Diploma -
Sunset High School
Beaverton, OR06.2016
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Operations Management
- Complaint resolution
- Food Service Background
- Customer loyalty
- Schedule Coordination
Accomplishments
- During my time as the stores Assistant Manager, I was given the reward for Execution: Meeting deadlines and enforcing company policies.
- Collaborated with team of 12 in the design and construction my High-school's theater sets for Adams Family and Wizard of OZ. Both of which won awards for Best Set Design in state
- Won the William Tell award in 2012 hitting an apple at 50 yards with a bow in Boy Scouts
- Won the Soup Spoon award in 2012 hitting a plastic spoon at 60 yards with a bow in Boy Scouts
Hobbies and a Little More About Me
During middle school and high school was part of a raiding team setting World Records and Worlds Firsts. Clears of raids in Star Wars: The Old Republic (MMO)
Raised on Old Country, Modern Country and Classic Rocks. I've grown to listen to all genres of music but find myself more focused on the lyrics of song over the genre.
Huge horror movie fan.
Proud owner of 4 cats, 2 dogs, 5 gold fish, 1 koi and a leopard gecko. Anything that can, or thinks that it can, fit in my lap and will let me pet it. I'll love
Timeline
Restaurant Manager
Ambrosia QSR (Burger King)
11.2019 - Current
Assistant Manager
Ambrosia QSR (Burger King)
01.2019 - Current
Shift Leader
Ambrosia QSR (Burger King)
10.2018 - Current
Team Member
Ambrosia QSR (Burger King)
06.2017 - Current
High School Diploma -
Sunset High School
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