Eric Scheir
Seattle,WA
Summary
Dynamic travel professional with a proven track record at HeartCruises, achieving a 98% client satisfaction rate. Expert in itinerary planning and client relationship management, I excel in creating personalized travel experiences while fostering teamwork and collaboration. Committed to optimizing travel logistics and enhancing customer service.
Professional travel planning specialist with experience in crafting personalized itineraries and managing complex travel logistics. Adept at collaborating with teams to ensure seamless execution of travel plans and adapting to changing requirements. Strong organizational skills, keen attention to detail, and focus on delivering high-quality results. Known for effective communication, problem-solving abilities, and client-focused approach. Dynamic and highly adaptable travel expert with a 68-country portfolio, specialized in designing unique cultural immersion itineraries and leading groups through complex logistics across Europe, Asia, and Latin America. Proven ability to turn unforeseen travel challenges into memorable, safe, and engaging experiences.
Overview
45
45
years of professional experience
Work History
Travel Planner
Self Employed
01.1981 - Current
- Designed personalized travel itineraries based on client preferences and budget constraints.
- Coordinated logistics for group travel, ensuring seamless experiences from departure to return.
- Researched and analyzed destination offerings to provide informed recommendations to clients.
- Handled client inquiries, providing prompt responses and resolving issues efficiently.
- Provided emergency support for travelers experiencing issues while abroad, offering prompt assistance in resolving any problems encountered during their journey.
- Created informative destination guides for clients to reference during their travels, enhancing their overall experience abroad.
- Enhanced client satisfaction by creating tailored travel itineraries for various destinations.
- Assisted clients with travel documentation, ensuring timely processing of passports and visas.
- Followed up with customers to increase customer service with travel plans.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
Travel Consultant and Lead Tour Guide
HeartCruises
01.2018 - 11.2023
- Planned 150+ itineraries to fit client budgets.
- Achieved 98% client satisfaction rate via personalized trips.
- Increased sales by 25% through cross-selling add-ons.
- Researched and curated travel packages tailored to client preferences and budgets.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed itineraries that optimized travel experiences while considering client interests.
- Maintained up-to-date knowledge of travel regulations and industry trends for informed recommendations.
- Built strong relationships with clients through exceptional communication and personalized service.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
Education
B.A. + 30 - ASL Linguistics And Deaf Studies
06-1993
Skills
- Itinerary planning
- Global travel logistics
- Group travel coordination
- Destination expertise
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- International Sign Language interpreter
- Qualified Deaf Sign Language interpreter
Languages
English
Native or Bilingual
ASL
Full Professional
International Sign Language
Full Professional
British Sign Language
Professional Working
Australian Sign Language
Professional Working
Timeline
Travel Consultant and Lead Tour Guide - HeartCruises
01.2018 - 11.2023
Travel Planner - Self Employed
01.1981 - Current
California State University At Northidge - B.A. + 30, ASL Linguistics And Deaf Studies