Eric Schiliro
Wellington,FL
Overview
16
16
years of professional experience
Work History
Delivery Driver
DoorDash
Wellington, FL
12.2022 - Current
- Transported and safely delivered items to prevent damage or loss.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
Dispensary Associate
Trulieve
Boynton Beach, FL
12.2023 - 01.2024
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Explained the benefits of different cannabis products to customers in order to help them find the best option for their needs.
Consultation Agent
Best Buy
Boynton Beach, FL
01.2014 - 08.2014
- Resolved service requests by individually troubleshooting and addressing user issues.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Maintained records of data communication transactions, problems and remedial actions or installation activities.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Read technical manuals, conferred with users or conducted computer diagnostics to investigate and resolve problems.
Mac Specialist
Apple
Wellington, FL
01.2008 - 04.2009
- Made targeted product and service recommendations based on customer needs.
- Set up appointments for additional support.
- Monitored stock to maintain sufficient quantity of featured product.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
Education
High School Diploma -
Wellington Community High School
Wellington, FL05.2007
A+ Certified Technician - Computer Installation And Repair Technology
PC Professor - West Palm Beach
West Palm Beach, FL07.2005
Skills
- Communication and Interpersonal Skills
- Customer Relationship Management
- Data Entry and Review
- Computer Skills
- Sales Techniques
- Pricing and Signage Updating
- POS Systems Knowledge
Timeline
Dispensary Associate
Trulieve
12.2023 - 01.2024
Delivery Driver
DoorDash
12.2022 - Current
Consultation Agent
Best Buy
01.2014 - 08.2014
Mac Specialist
Apple
01.2008 - 04.2009
High School Diploma -
Wellington Community High School
A+ Certified Technician - Computer Installation And Repair Technology
PC Professor - West Palm Beach