Eric Schmelzle

Topeka,KS

Summary

Dynamic Security Officer at Prairie Band Casino & Resort with a proven track record in mentoring and coaching trainees. Specialist in conflict resolution and maintaining safety protocols, ensuring a secure environment. Recognized for delivering exceptional customer service and effectively managing time to enhance operational efficiency.

Overview

years of professional experience

Work History

Security Officer FTO

Prairie Band Casino & Resort

Mayetta, KS

11.2022 - Current

Field Training Officer
Provided instructional guidance to trainees throughout a 90-day period.
Monitored progress of trainees through observation or feedback from supervisors and mentors.
Maintained accurate records of all activities performed by trainees.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Warned violators of rule infractions and escorted unauthorized persons off premises.
Operated communication systems between officers stationed throughout the facility.
Maintained accurate logs of all security related activities.
Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
Provided friendly and professional assistance to employees, visitors and customers.
Maintained high levels of alertness throughout shifts.

Delivery Driver

Papa Johns

Topeka, KS

05.2020 - 10.2022

Delivered exceptional guest service with friendly and helpful attitude.
Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Processed cash and credit and debit payments accurately using point-of-sale system.
Ensured all food safety regulations were followed during preparation process.
Adapted quickly to changing traffic conditions and route closures, demonstrating problem-solving skills to maintain timely deliveries.

Education

High School Diploma -

Hayden High School

Topeka, KS

05-2020

Skills

Mentoring and coaching
Conflict resolution
Time management

Communication
Policy implementation
Customer service

Accomplishments

Prairie Band Casino & Resort Team member of the Month (November 2023)
Papa Johns Employee of the Month (August 2021)
Topeka West Varsity Soccer Captain (2018 and 2019)
Topeka West 3.5 Honor Roll (2017-2018)
CPR Certified

Timeline