Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eric Schmelzle

Topeka,KS

Summary

Dynamic Security Officer at Prairie Band Casino & Resort with a proven track record in mentoring and coaching trainees. Specialist in conflict resolution and maintaining safety protocols, ensuring a secure environment. Recognized for delivering exceptional customer service and effectively managing time to enhance operational efficiency.

Overview

5
5
years of professional experience

Work History

Security Officer FTO

Prairie Band Casino & Resort
Mayetta, KS
11.2022 - Current
  • Field Training Officer
  • Provided instructional guidance to trainees throughout a 90-day period.
  • Monitored progress of trainees through observation or feedback from supervisors and mentors.
  • Maintained accurate records of all activities performed by trainees.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Operated communication systems between officers stationed throughout the facility.
  • Maintained accurate logs of all security related activities.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.

Delivery Driver

Papa Johns
Topeka, KS
05.2020 - 10.2022
  • Delivered exceptional guest service with friendly and helpful attitude.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
  • Processed cash and credit and debit payments accurately using point-of-sale system.
  • Ensured all food safety regulations were followed during preparation process.
  • Adapted quickly to changing traffic conditions and route closures, demonstrating problem-solving skills to maintain timely deliveries.

Education

High School Diploma -

Hayden High School
Topeka, KS
05-2020

Skills

  • Mentoring and coaching
  • Conflict resolution
  • Time management
  • Communication
  • Policy implementation
  • Customer service

Accomplishments

  • Prairie Band Casino & Resort Team member of the Month (November 2023)
  • Papa Johns Employee of the Month (August 2021)
  • Topeka West Varsity Soccer Captain (2018 and 2019)
  • Topeka West 3.5 Honor Roll (2017-2018)
  • CPR Certified

Timeline

Security Officer FTO

Prairie Band Casino & Resort
11.2022 - Current

Delivery Driver

Papa Johns
05.2020 - 10.2022

High School Diploma -

Hayden High School
Eric Schmelzle