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Eric Schmidt
Manteca,USA
Summary
Seasoned Corporate Trainer and LMS Administration Expert at Boehringer-Ingelheim, Inc., renowned for elevating employee engagement and compliance through innovative training strategies. Spearheaded audit support and digital transformation initiatives, enhancing learning outcomes by 30%. Esteemed for exceptional collaborative skills and meticulous attention to detail, I excel in high-pressure environments, driving quality assurance and effective team mentorship.
Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer skills gained over extensive industry career to long-term position.
Overview
32
32
years of professional experience
Work History
Corporate Trainer
Boehringer-Ingelheim, Inc.
Fremont, CA
06.2018 - Current
- Corporate Trainer for all New Hire Orientations / Train the Trainer / cGMP Introduction to CFR & Good Documentation Practices in a GMP Environment and Virtual Environment
- Quality Systems Specialist -
- LMS Created Training Items
- LMS Creation of Tier and Simple Curricula
- LMS Creation of Digital OJT’s for MFG DP & DS
- GMP Support for 1K Learner Site
- Supported several Audits, both Internal and FDA
- Daily Mailbox response and recognized every year for outstanding Customer Service
Learning Expert
Genentech, Inc.
South San Francisco, CA
02.2014 - 01.2018
- SAP –Qualification match-up report for Learners and Organizations (Technology, Production Services & Drug Product) / Display Plan (Menu Guided)/ Structure Report
- SAP Service Provider Lite – Expedited Processing
- Supporting Technology, Production Services and Drug Product Group
- Perform Learning Audits for Production compliance and internal LSO
- CHRIS LSO (HRIS) Learning system
- E-Work-Flow Global In Take (GIT)
- Google mail/docs/calendar/share drive
- QuickBase Requests for Drug Product, Production Services and Technology Tasks, Qualifications & Role Task updates
- File Organization (electronic in folders & hard copy with Data Safe)
Implementation Specialist
PwC
San Jose
08.2012 - 08.2013
- Compliance True Up & Submission
- M/S OneNote
- DMS / Share Point Site
- Learn@PwC - LMS (Oracle / PeopleSoft)
- Schedules & Calendars
- On-Site Guides (editing and distribution)
- Catering & Materials ordering
- UPS Campus Ship & Fed-Ex Tracking
- Hospitality: Greeting Instructors, escorting students to class, supporting class in session
- Room Reservations
- Worked with Program Managers to clarify compliance processes in Denver & SLC
- Was Endorsed for Team Building by a co-worker
- Off-Site POC for Training Seminars & Classes
- Double check BPO for off-site events
- Served as a Scribe for Team Meetings
- Booked rooms for students visiting from another Market
- Lotus Notes & Sametime
- POC for Off-Site Social events
Training Coordinator
Cisco
San Jose
01.2010 - 06.2010
- Responsible for maintaining and updating internal class offerings on an Oracle / PeopleSoft Database
- Supported 29 PM’s as default Coordinator
- Responsible for Materials for classes and Instructor support
- Worked with Security to approve roster and escort students to class
Merchant Youniversity Operations Specialist / RMP Coordinator
The Gap, Inc.
San Francisco, CA
01.2009 - 01.2010
- Responsible for maintaining and updating internal class offerings on an Oracle / PeopleSoft Database
- Responsible for creating and maintaining Curriculum Spreadsheets & class materials
- Set-up and Breakdown of classroom equipment: Laptops, VGA, TV’s & VCRs
- Maintain Outlook Calendars for booking rooms, equipment, facilitators and student reminders
- Sent out marketing emails promoting Merchant Youniversity Classes
- Sent out follow up surveys through Metrics that Matter (MTM) and tabulated Evals for completed classes
- Created Binders through Mimeo for distribution
Branch College Coordinator
CSAA/AAA University
Palo Alto, CA
01.2006 - 01.2008
- Responsible for maintaining and updating an extensive College curriculum on a Saba Database
- Served as an Administrative Liaison and manages special events for the college, including arranging security, catering, hotels and IT
- Ordered all supplies & maintained a 40k Quick card
- Provided feedback on procedures and guidelines of the college
- Supported a group of 18 as a Training Coordinator and acted as Administrator for College Dean
Operations Specialist, Workforce Development
Hewlett-Packard Corporation
Palo Alto, CA
01.2001 - 01.2006
- Coordinated with contract training organizations and in house trainers
- Provided logistic support for the employee education programs and on-site training in the Americas
- Co-led alpha and beta testing to evaluate a third-party training management system, leading to the identification of bugs, suggestions for improvement, and eventual implementation of a new system
- As Team Lead and System Champion for the West Coast, supported 30 co-workers and referred escalated problems to the engineering team for resolution
- Following the HP/Compaq merger, supervised the project aimed to merge and cancel redundant technical training classes
- Delivered a comprehensive corporate training catalog
- Maintained a database of classes, attendees, classrooms, equipment, and instructors
- Coordinated with third-party training suppliers to provide appropriate instructors for training classes
- Maintained training calendars, scheduled training rooms and instructors, and arranged technical support for the Roseville and Palo Alto sites
- Received seven Certificates of Appreciation for Team Support, Projects and Customer Service
Inventory Manager, Literature Distribution Center
Hewlett-Packard Corporation
Palo Alto, CA
01.2000 - 01.2001
- Worldwide ordering contact for all training literature
- Responsible for the inventory, packing and shipping to the Americas, EMEA, and Asia-Pacific
- Developed, supported and provided direction to inventory planners in analyzing inventory levels and demand forecasting
- Maintained an inventory management database system to assure prompt replacement ordering and accurate inventory records
- Performed receiving, stocking and quarterly physical inventory counting functions
- Handled the corporate billing on a monthly cycle to assure internal costs were transferred
Registrar, Regional Training Center
Hewlett-Packard Corporation
Palo Alto, CA
01.1998 - 01.2000
- Handled the registration procedures for all non-sales Bay Area classes
- Provided logistic support for the training coordinators
- Organized the training and other literature packages for transitioning Verifone employees and introduced them to the HP’s training programs
- Received the Nike Award for Outstanding Team work during the Verifone acquisition project
LitPro Database Coordinator
Hewlett-Packard Corporation
Palo Alto, CA
01.1996 - 01.1998
- Managed the worldwide employee profile database, providing query and reporting operations services to internal customers using the Boolean search parameters
- Maintained confidential personnel profile information in the database
Customer Service Lead
Hewlett-Packard Corporation
Palo Alto, CA
01.1993 - 01.1996
- Mentored and trained new customer service representatives in establishing rapport and receiving questions and complaints effectively
- Monitored each individual’s performance and provided written reports periodically
- Utilized expert customer service techniques in identifying and solving client inquiries and in defusing irate callers
- Responsible for following through on all calls to ensure completion of the case
- Recommended staff members for promotion and incentives for exceeding goals
- Designed disciplinary actions for delinquent customer service representatives
- Received the Corporate GEM award for spearheading efforts in providing outstanding customer support to clients
Education
AS - Social Science
Foothill College
02.2025
Skills
- Client Support
- Quality Assurance
- Coordinated Task Management
- Effective Time Allocation
- EDMS Support
- SAP Management
- LMS Administration Expertise
- Event Management
- Collaborative Team Member
- Motivator
- Proficient in Microsoft Suite
- Strong Speaking Skills
- Effective Written Communication
- Skilled in Cross-Cultural Communication
- Meticulous Attention to Detail
- Efficient Learning Ability
- Thrives in High-Pressure Situations
- Privacy Compliance Expertise
- Course design
- Staff presentations
- Employee engagement
- Learning management systems
- New employee training
- Mentorship
Training
- ToastMasters Member in Good Standing
- Completed In-house Training Programs with Hewlett-Packard and AAA: Project Management Fundamentals, Putting Customers First, Time Management, Standards of Business Conduct, Art of Speaking
Affiliations
- Reading
- Listening to Music
- Walking
- Cooking
Accomplishments
- Received Nike "Just Do it" Award at Hewlett Packard
- Received Several "Gem" Awards at Hewlett Packard
- Received "Everyday Hero" Award at Genentech
- Received countless "High Five" Awards at Boehringer-Ingelheim
Quote
Never apologize for showing feeling. When you do so, you apologize for the truth.
Benjamin Disraeli
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work from home optionPaid time offHealthcare benefits401k matchStock Options / Equity / Profit SharingCompany CultureWork-life balanceInterests
Cooking
Walking
Volunteering
SF FORTY NINERS!
Timeline
Corporate Trainer
Boehringer-Ingelheim, Inc.
06.2018 - Current
Learning Expert
Genentech, Inc.
02.2014 - 01.2018
Implementation Specialist
PwC
08.2012 - 08.2013
Training Coordinator
Cisco
01.2010 - 06.2010
Merchant Youniversity Operations Specialist / RMP Coordinator
The Gap, Inc.
01.2009 - 01.2010
Branch College Coordinator
CSAA/AAA University
01.2006 - 01.2008
Operations Specialist, Workforce Development
Hewlett-Packard Corporation
01.2001 - 01.2006
Inventory Manager, Literature Distribution Center
Hewlett-Packard Corporation
01.2000 - 01.2001
Registrar, Regional Training Center
Hewlett-Packard Corporation
01.1998 - 01.2000
LitPro Database Coordinator
Hewlett-Packard Corporation
01.1996 - 01.1998
Customer Service Lead
Hewlett-Packard Corporation
01.1993 - 01.1996
AS - Social Science
Foothill College
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