Eric Schultz
Tonawanda,NY
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Advanced Auto Parts
Tonawanda, NY
04.2022 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Established processes for monitoring customer satisfaction levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Served as a liaison between staff members and senior management personnel.
- Communicated regularly with customers to gain insights into their needs.
Janitorial Supervisor
Clean Sweep Janitorial Services
West Seneca, NY
06.2021 - 04.2022
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Sterilized and maintained all surfaces
Education
Some College (No Degree) - Drafting And Engineer
Itt Technical Institute Getzville, NY
New YorkSkills
- Operations Management
- Cost Reduction
- Recruiting and Interviewing
- Employee Scheduling
Affiliations
I have a deep passion for helping our local community. Ive helped raised over $64,000 with Spirit Halloween for our local Childrens Hospital in over 2 years during the 3 years i was honored to be manager with them. I also am involved in an annual Easter concert dedicated to a new charity every year
Timeline
Assistant Manager
Advanced Auto Parts
04.2022 - Current
Janitorial Supervisor
Clean Sweep Janitorial Services
06.2021 - 04.2022
Some College (No Degree) - Drafting And Engineer
Itt Technical Institute Getzville, NY