Dynamic operations supervisor with a proven track record at United Parcel Service, adept in workforce scheduling and employee engagement. Spearheaded initiatives that enhanced operational efficiency and reduced turnover rates. Recognized for fostering strong team dynamics and implementing cost-saving measures, driving significant improvements in performance and morale.
Overview
41
41
years of professional experience
Work History
Preload Operations Supervisor
United Parcel Service, UPS
10.2008 - 10.2024
Monitored performance metrics to identify areas requiring improvement and develop targeted action plans accordingly.
Maintained accurate records of employee hours worked, overtime accrued, and time-off requests to ensure proper payroll processing and adherence to labor laws.
Developed strong relationships with clients through proactive communication and addressing concerns in a timely manner.
Contributed to the development of company-wide strategies designed to drive continuous improvement in operational efficiency, customer satisfaction levels, and overall business performance.
Evaluated staff performance regularly to identify opportunities for growth or development within the organization while addressing any shortcomings in a constructive manner.
Minimized workplace accidents by enforcing safety regulations and conducting routine safety inspections.
Increased team productivity with effective communication, regular feedback, and performance evaluations.
Spearheaded initiatives aimed at reducing turnover rates among the workforce by offering competitive compensation packages, comprehensive benefits, and opportunities for career advancement.
Coordinated logistics efforts between multiple departments to streamline transportation processes for improved delivery times and reduced costs.
Collaborated cross-functionally to troubleshoot issues, resolve problems, and implement solutions for process inefficiencies.
Enhanced operational efficiency by implementing process improvements and streamlining workflows.
Established clear expectations for staff members regarding work ethic, punctuality, attendance policies as well as overall professionalism in the workplace environment.
Reduced package handling time by optimizing loading procedures and training staff on best practices.
Boosted employee morale through recognition programs, team-building activities, and ongoing support.
Mentored new employees on company policies, procedures, and job responsibilities, accelerating their onboarding process.
Managed daily scheduling of staff to ensure optimal coverage during peak hours and maintain customer satisfaction levels.
Supervised ongoing daily production phases.
Managed staff hiring, training and supervision.
Employed Walk on Coach
Riverside Unified School District
08.1993 - 12.2014
Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
Boosted player confidence through personalized training sessions and continuous feedback.
Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
Circulation Division Manager
Press Enterprise
05.1983 - 07.2006
Identified areas of improvement in operational workflows to better align resources with organizational goals.
Developed strong team dynamics through regular communication, collaboration, and goal-setting initiatives.
Reduced costs by identifying inefficiencies and implementing cost-saving measures across the division.
Controlled costs by streamlining operations and reducing waste.
Exercised independent judgment in onboarding, training and motivating division staff to maximize performance.
Fostered a positive work environment through open communication channels, transparent decision-making processes, and employee recognition programs.