Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Sedlisky

Parkton,NC

Summary

Proven leader in client relationship management and problem-solving, I

significantly enhanced client satisfaction and retention at GovConnection. Skilled in customer engagement and leveraging data-driven insights, excel in adapting strategies to meet market demands, driving revenue growth. My expertise in communication and adaptability ensures the delivery of exceptional service and results. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance Productivity. Excels in adapting to fast-paced environments and driving technological advancements. Accomplished Sales Manager offering over 9 years of experience developing and maximizing IT sales. Diligent in building and retaining accounts by providing support and attentive service. Product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Executive Account Manager

GovConnection
07.2015 - Current
  • Consistently exceeded expectations regarding response time and professionalism when interacting with clients, solidifying their trust in the company.
  • Demonstrated proactive problem-solving skills by addressing potential challenges before they impacted client relationships or results.
  • Maintained a deep understanding of industry trends, providing valuable insights to both clients and internal stakeholders.
  • Managed contract negotiations with clients, resulting in favorable terms and conditions that supported company objectives.
  • Organized regular meetings with key contacts within accounts to maintain open dialogue on progress updates or concerns from either party.
  • Achieved high client satisfaction by delivering exceptional account management services.
  • Mentored junior account managers on best practices for maintaining effective client relationships, fostering a culture of continuous improvement within the team.

Restaurant Manager

Giovanni's Pizza Inc.
03.2011 - 06.2015
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.

Education

Hesser College
Nashua, NH
09.2008 - 05.2010

Skills

  • Customer Engagement
  • Upselling strategies
  • Data-driven Insights
  • Account Retention
  • Customer Service
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication
  • Adaptability and Flexibility
  • Self Motivation
  • Client Relationship Management
  • Customer Complaint Resolution

Timeline

Executive Account Manager

GovConnection
07.2015 - Current

Restaurant Manager

Giovanni's Pizza Inc.
03.2011 - 06.2015

Hesser College
09.2008 - 05.2010
Eric Sedlisky