Eric Seighman
Monroe,NC
Summary
Technical Support Engineer with a proven track record, excelling in technical troubleshooting and customer service. Expert in root cause analysis, I have successfully tailored solutions for diverse client environments, enhancing operational efficiency and team performance through effective mentoring and training.
Overview
26
26
years of professional experience
Work History
Technical Support Engineer
Okuma America
Charlotte, NC
06.2014 - Current
- Provide OEM-level technical support to the company’s distributor network, to diagnose and troubleshoot electrical, communication, and mechanical issues.
- Address and document incoming issues by leveraging ERP and CRM systems.
- Serve as an escalation point for challenging technical inquiries.
- Conduct root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Train and mentored new team members, enhancing their technical skills and integration into the support team.
Lead Operator
ABB
Huntersville, NC
08.2013 - 06.2014
- Assigned tasks to team members based on individual strengths, and experience.
- Supported management decision-making by compiling operational and production data into daily logs.
- Configure and run high-voltage cable manufacturing machines.
- Performed quality tests on high-voltage cable, ensuring that the insulation and semiconductive materials perform in accordance with customer and company standards.
- Created work instructions when new procedures are developed to support changes to customer requirements.
Technical Support Technician
Corning Incorporated
Concord, NC
08.2012 - 08.2013
- First point of contact to provide electrical, controls and mechanical troubleshooting of production equipment issues.
- Maintained the systems and actions necessary to ensure compliance with department certification programs, quality system audit programs, and ISO 14000 registration.
- Supported the manufacture of optical fiber, and assisted with the planning and facilitation of routine preventive maintenance tasks.
- Monitored area performance, identifying equipment/process issues while following issues to closure.
General Operator Lead
Alcatel-Lucent
Charlotte, NC
01.2000 - 07.2009
- Coordinated team activities in warehousing, inventory control, and delivery of customer-owned materials.
- Established structured training programs for employees on standard work procedures.
- Designed and tested multiple forms of telecommunications equipment.
- Coordinated with job planners to assess material availability and aligning shipment dates for customer orders.
Education
Bachelor of Arts - Criminology
Indiana University of Pennsylvania
Indiana, PAAssociate of Applied Science - Electronics/Electrical Technologies
Central Piedmont Community College
Charlotte, NCSkills
- Technical troubleshooting
- Troubleshooting
- Technical documentation
- Team leadership
- Mentoring and training
- Customer service
- Conflict resolution
- Root cause analysis
- CRM software
Timeline
Technical Support Engineer
Okuma America
06.2014 - Current
Lead Operator
ABB
08.2013 - 06.2014
Technical Support Technician
Corning Incorporated
08.2012 - 08.2013
General Operator Lead
Alcatel-Lucent
01.2000 - 07.2009
Bachelor of Arts - Criminology
Indiana University of Pennsylvania
Associate of Applied Science - Electronics/Electrical Technologies
Central Piedmont Community College
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