ERIC SEMIDEY
Fort Worth
Summary
Dynamic and results-driven professional seeking a Transportation & Logistics Supervisor position that promotes career advancement and personal growth within a progressive organization. Proven expertise in management, coaching, leadership, and client relations enhances team success and significantly boosts customer satisfaction. Committed to leveraging diverse experiences to drive mutual growth while achieving organizational objectives. Eager to adopt a proactive approach to problem-solving, ensuring the delivery of exceptional service at every opportunity.
Overview
15
15
years of professional experience
Work History
Operations Representative
Schneider International - Green Bay WI
11.2023 - Current
- Managed daily operations to ensure efficient workflow and timely service delivery.
- Coordinated with cross-functional teams to resolve operational issues and enhance customer satisfaction.
- Assisted in developing standard operating procedures to improve process consistency and efficiency.
- Utilized inventory management systems to track stock levels and optimize supply chain operations.
- Analyzed operational data to identify trends, contributing to informed decision-making for process improvements.
- Enforced safety, security, quality and performance procedures, rules and requirements.
- Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
- Collaborated with various departments to support daily activities oversight and coordination.
- Reduced client concerns by promptly addressing issues and providing effective solutions.
- Communicated freight status with customers, shipping partners, receiving parties and internal team.
DISPATCH
Carey
01.2018 - 11.2023
- Responsible for training multiple peers in exact and/or similar positions. Managing and monitoring evening drivers and dispatchers to ensure a smooth flowing operation. Managed chauffeur schedule in a fair and equal manner such as assigning and dispatching drivers to fulfill ground transportation reservation and requests. Assist customers directly with questions regarding availability of vehicles, existing reservations, and reservation changes.
FRONT OFFICE MANAGER
Deloitte
01.2011 - 01.2018
- Directed the daily work activities of 20 front office employees along with training and promoting an environment that fosters growth and advancement. As manager on duty, I had to respond to security alerts, guest complaints and other situations. I also worked with accounting to set up proper billing and routing to help ensure guests and clients were billed appropriately. I met with over 2,000 guests on a weekly basis, aiding with guest request, check-in/ check-out functionality, and night income audit functions.
Education
High School Diploma -
Fossil Ridge
Fort Worth, TX05-2011
Skills
- Versatile
- Proficient in digital tools
- Strong relationship-building abilities
- Skilled in resolving conflicts
- Effective problem-solving
- Team leadership
- Cross-functional communication
- Customer service
- Time management
Timeline
Operations Representative
Schneider International - Green Bay WI
11.2023 - Current
DISPATCH
Carey
01.2018 - 11.2023
FRONT OFFICE MANAGER
Deloitte
01.2011 - 01.2018
High School Diploma -
Fossil Ridge
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