Eric Serna
Phoenix,AZ
Summary
Dynamic Electronics Technician with proven expertise at Amazon, skilled in technical troubleshooting and safety monitoring. Recognized for exceptional incident response and team collaboration, ensuring a secure environment. Bilingual in English and Spanish, I excel in providing excellent customer service while maintaining strict access control protocols.
Overview
1
1
year of professional experience
Work History
Electronics Technician
Amazon
Phoenix, AZ
11.2024 - 01.2025
- Assisted in troubleshooting electronic equipment, ensuring operational efficiency and minimal downtime.
- Performed routine maintenance on electronic systems to uphold performance standards and reliability.
- Calibrated testing equipment to verify accuracy of electronic components, contributing to quality assurance processes.
- Collaborated with team members to identify and resolve technical issues, enhancing workflow efficiency.
- Utilized diagnostic tools to analyze system failures, improving problem-solving skills and technical knowledge.
- Supported inventory management by monitoring stock levels of electronic components, reducing supply shortages.
- Engaged in continuous learning of new technologies and tools relevant to electronics maintenance and repair tasks.
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
Security Officer
Fat Tuesday
Glendale, AZ
07.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Monitored premises to ensure safety and security of guests and staff.
- Assisted in managing crowd control during peak business hours.
- Responded swiftly to incidents, ensuring timely resolution and reporting.
- Collaborated with team members to maintain a secure environment.
- Participated in training sessions to enhance knowledge of security practices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Education
Electrical Technician - Electrical Technician
UEI College
Bakersfield, CA11.2024
Skills
- Safety monitoring
- Crowd control
- Incident response
- Access control
- Team collaboration
- Technical troubleshooting
- Detail orientation
- Flexible scheduling
Timeline
Electronics Technician
Amazon
11.2024 - 01.2025
Security Officer
Fat Tuesday
07.2024 - 01.2025
Electrical Technician - Electrical Technician
UEI College